Inactive Google redirect

[sandberg85]

My friends laptop has a google redirect virus. I was hoping yall could help me help them.

edit: Forgot about the 5 step lol. doing it now.

 

[sandberg85]

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.24.05

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Adrianne :: ADRIANNE-VAIO [administrator]

Protection: Enabled

1/24/2012 5:15:45 PM
mbam-log-2012-01-24 (17-15-45).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 194830
Time elapsed: 3 minute(s), 37 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 12
HKCR\CLSID\{597A9974-8CB0-4f41-B61F-ED065738A397} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\CLSID\{25514C64-8321-494e-BD3E-3DBAB3F8CEBA} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\TypeLib\{60BE6B2E-F2F5-4404-AA1E-4381D4A6EEA2} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\Interface\{6427058B-217C-4C7F-A6CE-C7934C0BDCEB} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\RewardsArcade.FBApi.1 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\RewardsArcade.FBApi (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\RewardsArcade.BHO.1 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{597A9974-8CB0-4F41-B61F-ED065738A397} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{597A9974-8CB0-4F41-B61F-ED065738A397} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{597A9974-8CB0-4F41-B61F-ED065738A397} (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RewardsArcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.
HKCR\.fsharproj (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 29
C:\Program Files (x86)\RewardsArcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\defaults (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\defaults\preferences (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\locale (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\locale\en-US (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498 (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\defaults (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\defaults\preferences (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\locale (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\locale\en-US (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin (PUP.RewardsArcade) -> Quarantined and deleted successfully.

Files Detected: 104
C:\Program Files (x86)\RewardsArcade\RewardsArcade.dll (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RewardsArcade\fb.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RewardsArcade\appAPIinternalWrapper.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RewardsArcade\jquery.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RewardsArcade\json.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RewardsArcade\RewardsArcade.exe (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RewardsArcade\Uninstall.exe (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RewardsArcade\UserConfirmation.exe (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\uninstall.ico (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Chrome\rewardsarcade.crx (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome.manifest (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\install.rdf (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\background.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\browser.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\crossrider.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\crossriderapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\dialog.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\manage-apps-style.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\manage-apps.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\messaging.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\options.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\options.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\push.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\search_dialog.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\socialapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\update.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\utilityapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\workers_chain.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\faye-browser-min.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\jquery-1.4.2.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\facebox.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\facebox.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\b.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\bl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\br.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\closelabel.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\loading.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\tl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\tr.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\defaults\preferences\prefs.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\locale\en-US\translations.dtd (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\button1.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\button2.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\button3.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\button4.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\button5.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\crossrider_statusbar.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\icon16.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\icon24.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\icon48.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\panelarrow-up.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\popup.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\popup.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\popup_binding.xml (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\skin.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\AppData\Local\RewardsArcade\498\Firefox\skin\update.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\uninstall.ico (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Chrome\rewardsarcade.crx (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome.manifest (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\install.rdf (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\background.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\browser.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\crossrider.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\crossriderapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\dialog.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\manage-apps-style.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\manage-apps.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\messaging.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\options.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\options.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\push.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\search_dialog.xul (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\socialapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\update.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\utilityapi.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\workers_chain.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\faye-browser-min.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\jquery-1.4.2.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\facebox.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\facebox.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\b.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\bl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\br.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\closelabel.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\loading.gif (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\tl.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\chrome\content\lib\facebox\Images\tr.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\defaults\preferences\prefs.js (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\locale\en-US\translations.dtd (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button1.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button2.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button3.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button4.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\button5.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\crossrider_statusbar.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\icon16.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\icon24.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\icon48.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\panelarrow-up.png (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\popup.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\popup.html (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\popup_binding.xml (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\skin.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.
C:\Users\Adrianne\Local Settings\Application Data\RewardsArcade\498\Firefox\skin\update.css (PUP.RewardsArcade) -> Quarantined and deleted successfully.

(end)

 

[Bobbye]

Welcome to TechSpot! I'll help with the redirect..

I'll wait until you get the additional logs posted.
===========================
My Guidelines: please read and follow:

• Be patient. Malware cleaning takes time. I am also working with other members while I am helping you.
• Read my instructions carefully. If you don't understand or have a problem, ask me. Follow the order of the tasks I give you. Order is crucial in cleaning process.
• If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
• File sharing programs should be uninstalled or disabled during the cleaning process..
• Observe these:
  [o] Don't follow directions given to someone else
  [o] Don't use any other cleaning programs or scans while I'm helping you.
  [o] Don't use a Registry cleaner or make any changes in the Registry.
  [o] Don't download and install new programs- except those I give you.

If I haven't replied back to you within 48 hours, you can send a PM with your thread link in it as a reminder. Do not include technical problems from your thread. Support is given only in the forum.
Threads are closed after 5 days if there is no reply.

 

[sandberg85]

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-01-24 18:25:53
Windows 6.1.7600
Running: qrllp6p6.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0c6076a27b11
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0c6076a27b11 (not active ControlSet)

---- EOF - GMER 1.0.15 ----







.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Adrianne at 18:29:40 on 2012-01-24
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3758.1915 [GMT -6:00]
.
AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\HPSIsvc.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgrSub.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Sony\VAIO Care\VCSpt.exe
C:\Windows\Explorer.EXE
C:\Program Files\Sony\VAIO Gate\VAIO Gate.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Sony\VAIO Update 5\VAIOUpdt.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Users\Adrianne\AppData\Roaming\Jenkat\Jenkat Games Arcade\JenkatGA.exe
C:\Program Files\Apoint\Apvfb.exe
C:\Program Files\Apoint\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\W3i\InstallIQUpdater\InstallIQUpdater.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\CCP.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\ThirdPartyAppMgr.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\PowerManager.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\SmartWi.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\DDNi\Oasis2Service\Oasis2Service.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files\Sony\VAIO Care\VCPerfService.exe
C:\Program Files (x86)\DDNi\Oasis\VAIO Messenger.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Sony\VAIO Power Management\SPMService.exe
C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Sony\VAIO Care\VCsystray.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Sony\VAIO Care\listener.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://sony.msn.com
uDefault_Page_URL = hxxp://sony.msn.com
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton AntiVirus\Engine\18.6.0.29\IPS\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [Jenkat Games Arcade] C:\Users\Adrianne\AppData\Roaming\Jenkat\Jenkat Games Arcade\JenkatGA.exe /b
uRun: [InstallIQUpdater] "C:\Program Files (x86)\W3i\InstallIQUpdater\InstallIQUpdater.exe" /silent /autorun
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun: [SmartWiHelper] "C:\Program Files (x86)\Sony\SmartWi Connection Utility\SmartWiHelper.exe" /WindowsStartup
mRun: [ISBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe"
mRun: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\OFFICE11\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~3\OFFICE11\REFIEBAR.DLL
IE: {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - {BC0E0A5D-AB5A-4fa4-A5FA-280E1D58EEEE} - C:\Program Files (x86)\Evernote\Evernote3.5\enbar.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{15081ED5-AF80-4EE7-A516-030BBC0DB959} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{15081ED5-AF80-4EE7-A516-030BBC0DB959}\C416155796E64716 : DhcpNameServer = 4.2.2.1
TCP: Interfaces\{15081ED5-AF80-4EE7-A516-030BBC0DB959}\C416155796E64716020402330333 : DhcpNameServer = 64.105.97.90 64.105.113.138
TCP: Interfaces\{172F2F57-9B13-4095-8ADB-7D63B1ADE604} : DhcpNameServer = 10.0.0.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\18.6.0.29\IPS\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
mRun-x64: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun-x64: [SmartWiHelper] "C:\Program Files (x86)\Sony\SmartWi Connection Utility\SmartWiHelper.exe" /WindowsStartup
mRun-x64: [ISBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe"
mRun-x64: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Adrianne\AppData\Roaming\Mozilla\Firefox\Profiles\0ozzop8s.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - yahoo.com
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.5.0.125\Definitions\BASHDefs\20120121.002\BHDrvx64.sys [2012-1-24 1157240]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.5.0.125\Definitions\IPSDefs\20120121.005\IDSviA64.sys [2011-12-15 488568]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\NAVx64\1206000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\NAVx64\1206000.01D\Ironx64.SYS [?]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMNETS.SYS --> C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMNETS.SYS [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-10-20 821664]
R2 HPSIService;HP SI Service;C:\Windows\system32\HPSIsvc.exe --> C:\Windows\system32\HPSIsvc.exe [?]
R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-1-10 13336]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-1-24 652872]
R2 NAV;Norton AntiVirus;C:\Program Files (x86)\Norton AntiVirus\Engine\18.6.0.29\ccsvchst.exe [2011-5-10 130008]
R2 Oasis2Service;Oasis2Service;C:\Program Files (x86)\DDNi\Oasis2Service\Oasis2Service.exe [2011-8-13 49152]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2010-11-27 398176]
R2 rimspci;rimspci;C:\Windows\system32\drivers\rimssne64.sys --> C:\Windows\system32\drivers\rimssne64.sys [?]
R2 risdsnpe;risdsnpe;C:\Windows\system32\drivers\risdsne64.sys --> C:\Windows\system32\drivers\risdsne64.sys [?]
R2 SampleCollector;VAIO Care Performance Service;C:\Program Files\Sony\VAIO Care\VCPerfService.exe [2011-1-18 252416]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-9-14 508264]
R2 uCamMonitor;CamMonitor;C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe [2011-1-18 104960]
R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2011-1-18 2320920]
R2 VAIO Power Management;VAIO Power Management;C:\Program Files\Sony\VAIO Power Management\SPMService.exe [2011-1-18 575856]
R2 VCFw;VAIO Content Folder Watcher;C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe [2010-9-27 864000]
R3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;C:\Windows\system32\DRIVERS\ArcSoftKsUFilter.sys --> C:\Windows\system32\DRIVERS\ArcSoftKsUFilter.sys [?]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-11-27 138360]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\system32\drivers\HECIx64.sys --> C:\Windows\system32\drivers\HECIx64.sys [?]
R3 Impcd;Impcd;C:\Windows\system32\drivers\Impcd.sys --> C:\Windows\system32\drivers\Impcd.sys [?]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]
R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]
R3 NETw5s64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\system32\DRIVERS\NETw5s64.sys --> C:\Windows\system32\DRIVERS\NETw5s64.sys [?]
R3 SFEP;Sony Firmware Extension Parser;C:\Windows\system32\drivers\SFEP.sys --> C:\Windows\system32\drivers\SFEP.sys [?]
R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]
R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]
R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]
R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-9-14 219496]
R3 SpfService;VAIO Entertainment Common Service;C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe [2010-6-7 304496]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
R3 wdkmd;Intel WiDi KMD;C:\Windows\system32\DRIVERS\WDKMD.sys --> C:\Windows\system32\DRIVERS\WDKMD.sys [?]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 fssfltr;fssfltr;C:\Windows\system32\DRIVERS\fssfltr.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 mvusbews;USB EWS Device;C:\Windows\system32\Drivers\mvusbews.sys --> C:\Windows\system32\Drivers\mvusbews.sys [?]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-3-5 340240]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 SOHCImp;VAIO Media plus Content Importer;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe [2010-6-20 108400]
S3 SOHDms;VAIO Media plus Digital Media Server;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDms.exe [2010-6-18 423280]
S3 SOHDs;VAIO Media plus Device Searcher;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe [2010-6-20 67952]
S3 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe [2010-10-25 549168]
S3 VcmINSMgr;VAIO Content Metadata Intelligent Network Service Manager;C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe [2010-6-9 384880]
S3 VcmXmlIfHelper;VAIO Content Metadata XML Interface;C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe [2010-10-25 101152]
S3 VUAgent;VUAgent;C:\Program Files\Sony\VAIO Update 5\VUAgent.exe [2011-1-18 1250160]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2012-01-24 23:23:28 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-01-24 23:14:53 -------- d-----w- C:\Users\Adrianne\AppData\Roaming\Malwarebytes
2012-01-24 23:14:46 23152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-01-24 23:14:46 -------- d-----w- C:\ProgramData\Malwarebytes
2012-01-24 23:14:45 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2012-01-12 02:05:27 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll
2012-01-12 02:05:27 366592 ----a-w- C:\Windows\System32\qdvd.dll
2012-01-12 02:05:27 1572864 ----a-w- C:\Windows\System32\quartz.dll
2012-01-12 02:05:27 1328640 ----a-w- C:\Windows\SysWow64\quartz.dll
2012-01-12 02:05:22 1739160 ----a-w- C:\Windows\System32\ntdll.dll
2012-01-12 02:05:22 1292592 ----a-w- C:\Windows\SysWow64\ntdll.dll
2012-01-12 02:05:18 77312 ----a-w- C:\Windows\System32\packager.dll
2012-01-12 02:05:18 67072 ----a-w- C:\Windows\SysWow64\packager.dll
2011-12-26 16:42:17 -------- d-----w- C:\Program Files (x86)\EZ Calendar
.
==================== Find3M ====================
.
2011-12-23 11:30:50 214016 ----a-w- C:\Windows\SysWow64\srrstr.dll
2011-11-24 05:00:47 3141632 ----a-w- C:\Windows\System32\win32k.sys
2011-11-05 05:26:29 1197568 ----a-w- C:\Windows\System32\wininet.dll
2011-11-05 05:23:10 57856 ----a-w- C:\Windows\System32\licmgr10.dll
2011-11-05 05:17:42 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-11-05 04:35:50 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-11-05 04:34:15 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
2011-11-05 04:30:11 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-11-05 04:07:32 482816 ----a-w- C:\Windows\System32\html.iec
2011-11-05 03:28:41 386048 ----a-w- C:\Windows\SysWow64\html.iec
2011-11-05 03:25:44 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-11-05 02:55:38 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
.
============= FINISH: 18:30:09.33 ===============

 

[sandberg85]

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 5/10/2011 5:28:11 PM
System Uptime: 1/24/2012 5:21:15 PM (1 hours ago)
.
Motherboard: Sony Corporation | | VAIO
Processor: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz | N/A | 2533/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 455 GiB total, 407.997 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP31: 11/10/2011 3:00:57 AM - Windows Update
RP32: 11/11/2011 3:00:25 AM - Windows Update
RP33: 12/8/2011 11:50:22 AM - Scheduled Checkpoint
RP34: 12/15/2011 3:00:24 AM - Windows Update
RP35: 1/11/2012 3:00:51 AM - Windows Update
RP36: 1/12/2012 3:01:02 AM - Windows Update
.
==== Installed Programs ======================
.
.
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 9.4.6
Application Manager for VAIO
ArcSoft Magic-i Visual Effects 2
ArcSoft WebCam Companion 3
Bing Bar
Bing Bar Platform
Bing Rewards Client Installer
Compatibility Pack for the 2007 Office system
D3DX10
Evernote
EZ Calendar
Family Tree Maker 2011
InstallIQ Updater
Intel(R) Control Center
Intel(R) Graphics Media Accelerator Driver
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Intel(R) Turbo Boost Technology Driver
Java Auto Updater
Java(TM) 6 Update 20
Jenkat Games Arcade
Junk Mail filter update
Malwarebytes Anti-Malware version 1.60.0.1800
Media Gallery
Mesh Runtime
Messenger Companion
Microsoft Default Manager
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office Standard Edition 2003
Microsoft Office Starter 2010 - English
Microsoft Primary Interoperability Assemblies 2005
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft WSE 3.0 Runtime
Mozilla Firefox 6.0.2 (x86 en-US)
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB973685)
Norton AntiVirus
Oasis2Service
OOBE
PMB
PMB VAIO Edition Guide
PMB VAIO Edition Plug-in
Realtek High Definition Audio Driver
Remote Play with PlayStation 3
Remote Play with PlayStation®3
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Skype Toolbars
Skype™ 4.2
SmartWi Connection Utility
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
VAIO - Media Gallery
VAIO - PMB VAIO Edition Guide
VAIO - PMB VAIO Edition Plug-in
VAIO Care
VAIO Control Center
VAIO Data Restore Tool
VAIO Gate
VAIO Gate Default
VAIO Hardware Diagnostics
VAIO Help and Support
VAIO Manual
VAIO Media plus
VAIO Media plus Opening Movie
VAIO Messenger
VAIO Quick Web Access
VAIO Sample Contents
VAIO Survey
VAIO Transfer Support
VAIO Update
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Encoder 9 Series
.
==== Event Viewer Messages From Past Week ========
.
1/24/2012 8:45:48 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NAV service.
1/24/2012 1:05:47 PM, Error: ACPI [13] - : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
1/18/2012 12:08:47 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
1/18/2012 12:06:45 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
1/18/2012 12:03:34 PM, Error: Service Control Manager [7022] - The Intel(R) Management & Security Application User Notification Service service hung on starting.
1/18/2012 12:00:49 PM, Error: Service Control Manager [7022] - The VAIO Care Performance Service service hung on starting.
.
==== End Of File ===========================

 

[Bobbye]

Okay! I think it's fair to say that you friend should give up the 'PUP (potentially unwanted program) RewardsArcade. This is adware that has a good start at overtaking the system:

Please uninstall the following:
Bing Rewards Client Installer
InstallIQ Updater
Jenkat Games Arcade

If these are programs, use Add/Remove Programs in the Control Panel to uninstall. Then use Windows Explorer to access Computer> Local Drive> Programs> Do a right click> Delete on their program folders..
If they are addons and/or plugins, remove through Tools> Addons in Firefox and Tools> Internet Options.
============================================
Please update the following:
Note: Check each download screen for any pre-checked Toolbars or BHOs. Uncheck them before the download.
Adobe Reader 9.4.6> Current is vX(10.xx)> Adobe Reader Update
Java(TM) 6 Update 20> Current is v6u30> Java Updates .
Uninstall any earlier versions in of both as they are vulnerabilities for the system.
=========================================
Please note: If you have previously run Combofix and it's still on the system, please uninstall it. Then download the current version and do the scan: Uninstall directions, if needed

• Click START> then RUN
• Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

--------------------------------------
Expect these- they are normal:
1. If asked to install or or update the Recovery Console, allow. (you will need internet connection for this)
2. Before you run the Combofix scan, please disable any security software you have running.
3. Combofix may need to reboot your computer more than once to do its job this is normal.

Download Combofix from HERE or HEREhttp://www.forospyware.com/sUBs/ComboFix.exe and save to the desktop

• Double click combofix.exe
  
  & follow the prompts.
• If prompted for Recovery Console, please allow.
• Once installed, you should see a blue screen prompt that says:
  • The Recovery Console was successfully installed.[/b]
  • Note: If Combofix was downloaded to a flash drive, the Recovery Console will not install- just bypass and go on.[/b]
  • Note: No query will be made if the Recovery Console is already on the system.
• .Close/disable all anti virus and anti malware programs
  (If you need help with this, please see HERE)
• .Close any open browsers.
• .Click on Yes, to continue scanning for malware
• .If Combofix asks you to update the program, allow
• When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..

Re-enable your Antivirus software.
Note 1:Do not mouse-click Combofix's window while it is running. That may cause it to stall.
Note 2:If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion", restart the computer.
Note 3:CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
==========================================
To run the Eset Online Virus Scan:
If you use Internet Explorer:

1. Open the ESETOnlineScan
2. Skip to #4 to "Continue with the directions"
   
   If you are using a browser other than Internet Explorer
3. Open Eset Smart Installer
   [o] Click on the esetsmartinstaller_enu.exelink and save to the desktop.
   [o] Double click on the desktop icon to run.
   [o] After successful installation of the ESET Smart Installer, the ESET Online Scanner will be launched in a new Window
   
4. Continue with the directions.
   
5. Check 'Yes I accept terms of use.'
6. Click Start button
7. Accept any security warnings from your browser.
   
   
8. Uncheck 'Remove found threats'
9. Check 'Scan archives/
10. Leave remaining settings as is.
11. Press the Start button.
12. ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
13. When the scan completes, press List of found threats
14. Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
15. Push the Back button, then Finish

NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
===============================
I will write script for some entries after you have run Combofix.
We will also run a program to remove the Tracking Cookies, then reset Cookies to prevent ads and tracking in the future.
.
Please leave logs for Conbofix and the Eset scan in the next reply.

 

[sandberg85]

im doing this now. this may take me a couple of days since my friend uses her computer. Dont want you to think I left the topic though.

edit: I just deleted "bing bar" is that the same as bing rewards client installer?