Google redirection

[alanhook]

hi i am currently having trouble with google redirecting my search results
i have seen other posts about a similar problem but i cant follow the steps very easily
i am currently running google chrome however i do have firefox installed and it has the same problem
please could you help

thanks

 

[bluedame]

have you scanned your computer for viruses and spyware?

try installing this:

www.malwarebytes.org/affiliates/2-spyware/mbam-setup.exe

 

[alanhook]

i have scanned for viruses and have 3 that i cant delete / remove with bit defender i could delete manually but i dont want to coz they might be important for something else they are in vault though

 

[mflynn]

Do the TechSpot 8 steps: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

Skip no steps (do not install another virus scanner if you already have one, ask me before installing a Firewall).

Most importantly update MalwareBytes (MBAM) and SuperAntiSpyware (SAS)!

Before you scan with either MalwareBytes or SuperAntiSpyWare do the Extra Configs below these have become most important lately

SuperAntispyware extra config

After installed double-click the icon on your desktop to run it.

Update the program definitions.

Click the Preferences button.

Then Scanning Control.

In Scanner Options make sure all boxes are checked except #3 Ignore System Restore.. are checked:

MalwareBytes extra config

After update but before running
Click settings and confirm all are Checked.

I repeat Update these 2 programs.

Run them and attach their logs.

Mike