Hey there, I see that there are other threads covering this topic, and I have gone through them all, but my situation is a little different... I ran the 8 step process and attached the logs, however I still have the issue of google redirects (using IE8). Also, when trying to change startup items via msconfig, it says I do not have administrator access, even though I am an administrator. Also, and I don't know if this is related but It started happening around the same time, my Mozilla Firefox (my normal browser) crashes on startup, and I have tried uninstalling and reinstalling, to no avail. I have scanned and cleaned as much as possible, any clues? Thanks!