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Grey screen with lines while playing games

By Wildo
Apr 21, 2011
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  1. I bought an asus g73jw laptop 6ish months ago and ive been having problems recently with grey screens with green lines. The grey screens only happen when i play games(COD blackops and Assassins.Creed.Brotherhood im sure it would happen with other games but i only play thos right now) ive updated all my drivers and i dont know what the problem is, could you please help me out it is extremely annoying.(my computer doesnt freeze, i can still end process) it says driver has stopped responding and has recovered

    Another problem im having is while playing portal 2 instead of grey screening im computer completely crashes and i have to wait 2-3mins before i can start it up again.
  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Download this and set it up to disply the temps in your task bar, it sounds like your laptop may be overheating or your memory is failing.

    http://www.alcpu.com/CoreTemp/

    Report back with the temps you get when the errors occur.
  3. Wildo

    Wildo TS Rookie Topic Starter

    screenshot

    my computer actually restarted this time, but hes the screen of temps after the restart.
    Model - Intel Core i7 720QM

    Core #0 - 85C
    Core #1 - 72C
    Core #2 - 81C
    Core #3 - 72C
  4. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    These are a little bit high but what are the displayed temps when the PC is running a game?

    Did you get a blue screen when it crashed, if so post the minidump file.

  5. Wildo

    Wildo TS Rookie Topic Starter

    while running the game the temps are between 70 and 80. It doesnt blue screen it grey screens with colord lines.
  6. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    OK, those temps are fine during game use.

    The next thing to check is your memory. Try running the laptop with just one memory stick and see if the problem persists, if it does, swap the sticks around so you try it with each individual stick.

    Did you get this laptop as new, if so you should have a warranty so may be it would be best to return it.

    This fault could also be a problem with the video card, is it a replaceable card in this laptop or integrated into the motherboard?
  7. Wildo

    Wildo TS Rookie Topic Starter

    i found a fix for the grey screen, but now my computer completely shuts down.
  8. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    That doesn't tell me much, what have you done?
  9. Wildo

    Wildo TS Rookie Topic Starter

  10. Wildo

    Wildo TS Rookie Topic Starter

    they told me it might be a bios problem but the instructions on how to update the bois dont work(on the asus website), ive called 3times to get another link but they are all the same.
  11. Wildo

    Wildo TS Rookie Topic Starter

    I updated my bios but my computer still shuts down after 5-10mins of gaming.
     
  12. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    OK, go back to post 6 and try what I suggested and please answer the questions.
  13. Wildo

    Wildo TS Rookie Topic Starter

    I tested the memory 1by1 and it still happend, the videocard is removable.
    and yes i bought it new.
  14. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    This is sounding like a fault with your videocard or maybe the screen, as you will still have a warranty I would advise you return it while you still can.
  15. cptslimeface

    cptslimeface TS Rookie

    Hello I had the same problem and I fixed it what I did I went to my desktop right clicked on the screen and clicked on screen resolution and checked what was my resolution mine was 1920 x 1080 so I went in game and changed it to 1920 x 1080 so you do the same with you'res I hoped I helped


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