I recently had to install a replacement DVD/CD R/RW. After doing so, the DVD-R/RW will not function. I contacted HP and they informed me I would have to do a complete restore on the computer. I have removed all the files except for the Programs. I asked how I was suppose to retain them and I was told to put the hard drive from this computer into another computer as a second hard drive. Then transfer the programs to the first harddrive on the other computer. Then put the hard drive back in the first computer, do the restore, put the harddrive back in the second computer, transfer the programs back to the harddrive, put the harddrive back in the first computer and all will function properly. Problem is, I'm not sure how to transfer the programs to the 2nd hard drive other than drag and drop. Will this actually work??? Thank you in advance, and please hurry. luckelady who is feeling quite unlucky at this point.