Hard Drive not found on Proliant server

By jhamel
Oct 14, 2007
Topic Status:
Not open for further replies.
  1. Hi All,

    I'm trying to install Windows 2000 on my HP Proliant ML330 server. I have 2 hard drives on this machine. They are set up as follows:

    Array 1
    RAID 0
    40 GB
    Bootable
    Cable Select
    Controller 0 primary

    Array 2
    RAID 0
    200 GB
    Not Bootable
    Cable Select
    Controller 1 primary

    The server seems to see them just fine in BIOS and in setup screens, and says they are both online. However when I go into W2K setup, it says that it cannot detect any hard drives installed on the computer, and tells me to exit setup. Anybody know what is going on?

    Thanks in advance for the help.
  2. Samstoned

    Samstoned TechSpot Paladin Posts: 2,582

    search here you will find you are missing the scsi drivers for the scsi chipset controller
    go to HP and download the drivers make a floopy per there intructions
    on install of W2K F6 will load drivers from floppy drive use a new or very clean floppy
    not sure about your box ,but newer HP's servers can use usb flash
    HP has utility for making flash boot to load drivers
  3. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    Hey,

    Thank you for the help, but I tried that and it did not work. After installing the SCSI controller I still get the same error at the beginning of the install.

    Any other ideas?
  4. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

    You running Windows 2000 Server or Advanced Server or just plain Windows 2000 Professional on that Server?
  5. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    Just w2K pro for the time being.
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,673   +152

    Change the dives Cable Select setting to Primary master, slave
  7. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    I originally had the drives configured like that and got the same error. I've also unplugged my non-bootable drive and tried installing w2k with just one drive attached, set up as master. Still get the drive not found problem.
  8. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,673   +152

    Are the drives connected directly to the Poliant motherboard or are they connected to a add-in card?
  10. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

    I've seem the Adaptec SCSI Controller card built-in on the MBO.
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,673   +152

    jhamel might have to try installing another PCI SCSI card and try the Win 2K install once more
     
  12. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    Tmagic, you think a separate scsi controller will solve the problem? I'm very confused as to why the computer can see the hard drives in BIOS, and yet W2K cannot detect them. Last night I also booted up using Knoppix 5.1 and that OS could not see them either!

    If a different scsi controller will solve the problem, do you have a suggestion as to which specific controller to buy?

    Thanks!
  13. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    ... sorry, realized I didn't answer some of the questions above.

    Yes these are scsi drives, and they are plugged directly into the motherboard, not on PCI scsi controllers

    I've tried w2k setup with both of the drivers suggested above. Same problem.
  14. Nodsu

    Nodsu Newcomer, in training Posts: 9,431

    Knoppix is notorious for not supporting server SCSI controllers. If you want to boot a Linux off a CD, use a more server-oriented distro like Fedora or SuSE or whatever.

    You are supposed to use the HP-provided SmartStart CD to install Windows on ProLiants. SmartStart will install Windows with all the drivers needed for the machine. If you do not have your original CD (which would be outdated anyway), download a new one from HP.
  15. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    I have the smart start CD, however it has a problem booting off of it. Probably scratched up too bad or something.

    I didn't know they were readily available from HP. I will try this out. Thank you.
  16. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    So I've downloaded another copy of SmartStart, and while it boots up differently than the copy that came with the computer, they both end up taking me directly to the bash prompt. I don't know why this is happening.

    Can anybody tell me how to stop it from doing this, or tell me how to get my drivers installed using bash commands?
  17. Nodsu

    Nodsu Newcomer, in training Posts: 9,431

    Hmm.. Do you have any extra hardware installed in this server? An extra video or storage controller? Anything that is non-HP and could confuse SmartStart?
  18. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    I've now stripped it down to just the bootable hard drive, the HP-supplied cd drive, and the HP supplied video card. Same problem. No other non-essential, non-HP supplied hardware is installed.
     
  19. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    Does anybody maybe know of a version of Linux that would be able to detect my hard drives? All I've tried installing so far is Windows 2000 Pro and Knoppix 5.1. If there is a Linux OS that is good at resolving these kinds of issues I will give it a try. However, I'd like to refrain from buying Windows Server or any software I would have to pay for.
  20. Samstoned

    Samstoned TechSpot Paladin Posts: 2,582

    delete raid array or disable raid in bios
    I have a cheap windows server edition for sale ,but I lost the keys
    it is a genuine MS disc
    PM if interested
  21. jhamel

    jhamel Newcomer, in training Topic Starter Posts: 21

    I'm not sure RAID can be disabled on ProLiant ML330
  22. Nodsu

    Nodsu Newcomer, in training Posts: 9,431

    Is this one of those HP machines where you have to set the OS type in BIOS and say whether you are running Windows or Linux or "other"? Maybe try setting it to Linux and then boot SmartStart?

    Testing the system RAM can't hurt.

    Pretty much all non-consumer Linux have the cciss driver.

    RHEL is officially supported by HP and with a little persuading you can install HP original drivers and utilities in CentOS (free RHEL clone). This way you can even manage your RAID controller from Linux.
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