Solved Has AVG caused this problem?

[gillanne]

Since updating AVG on 30 Sep pc has not behaved well. Can't get on to Internet and some but not all programmes won't work eg even control panel won't come up. Word and Excel are fine though for example. Did a system restore to 19 sep but that didn't help. In safe mode can get to control panel but unable to uninstall AVG . I think now you need a special removal tool for that and that is not on the pc.
Your help would be much appreciated as to what to try next.

 

[Broni]

Welcome aboard

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

=================================

Uninstall AVG using AVG Remover: http://www.avg.com/us-en/utilities and see how it goes.

 

[gillanne]

I'd love to be able to do that but I can't get on the Internet!

 

[gillanne]

The heavens are looking kindly on us today!! After 2 more restarts this morning suddenly found could get on-line and so was able to download the removal tool. All now is well. Many thanks for your help.

 

[Broni]

You're very welcome

Don't forget to install some other AV program...

Install ONE of these:

- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
Note for Windows 8 users: Microsoft Security Essentials comes preinstalled and renamed as Windows Defender.
You can keep it or you have to disable it before installing another AV program. How to...

- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php

 

[gillanne]

Thank you - already done. We chose Avast.

 

[Broni]