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Have to disable display adapter or I get black screen

By acefsj
Mar 12, 2011
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  1. So i have an hp pavilion tx 2500 tablet with a ati hd 3200 graphics card
    every time i start the laptop i would get to the desktop and then it would go black.
    So i went in in safe mode and worked fine so i knew it had to do with the drivers so i disabled the display adapter in the device manager and restarted and it worked.
    When i went to re install the drivers it did the same thing.
    I used a latter driver and it worked for 2 days and then black screen when i use an older driver it last a few days when i use the new updated drivers it goes black if i leave it disabled it will run for ever do you think it is my card itself.Which would really suck since i would have to buy anew comp instead of dishing out 400 on a mobo
     
  2. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    I think your card is probably OK or you would have a constant black screen. Did you uninstall the card in device manager before you installed a new driver?

    Follow this guide to remove any redundant drivers from the system, uninstall the graphics drivers in Device Manager and then install the new driver. Did you get the driver from the manufacturers site? if not then go there for the latest driver.

    http://www.howtogeek.com/howto/windows-vista/remove-old-drivers-after-upgrading-to-new-hardware/
     
  3. acefsj

    acefsj TS Enthusiast Topic Starter Posts: 95

    Yea i uninstalled it from device manager and got the drivers from the hp web site i also let device manager update it which it did and nothing

    Their was no drivers in their other than the one i put in put i uninstalled it as well
     
  4. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    So, did you then try to download a new driver from the link I gave and then reinstall it?

    If this is not working you could delete the driver again and then reboot to see if Windows detects the hardware and loads its generic driver for the device.
     
  5. acefsj

    acefsj TS Enthusiast Topic Starter Posts: 95

    Yea it does detect it but it will work for 2 days and go black again

    Edit: I am trying to download it fro amd instead of hp we will see what happens

    Edit: I am an ***** i don't know why i never tried ati website in the first place i guess i thought hp would have up to date drivers turns out they don't.
    Hp latest driver is 2009 on any of their hardware i just downloaded a 2011 fro amd website so ill post in a couple days and let you know if its still working thanks for the help
     
  6. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Your welcome. It is always better to go straight to the manufacturers site for any hardware drivers as you have just discovered.

    Hope the updated driver works.
     
  7. acefsj

    acefsj TS Enthusiast Topic Starter Posts: 95

    Yea it didn't work i turned my comp on today to make it to the desktop and then about a min later it shut down im at a loss i have tried allot of different drivers i have a 64 bit windows i have tries 32 bit drivers 64 vista xp and ran in compatibility mode and nothing works if any one can figure this one out that would be awesome
     
  8. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    If you have a 64bit version of windows you have to use matching drivers for that version.

    One more thing you can try just to be quite certain it is that driver that is causing the crash is to run Driver Verifier. Reinstall the 64bit driver you got from AMD and then follow this guide.

     
  9. acefsj

    acefsj TS Enthusiast Topic Starter Posts: 95

    drivers are good nothing happens with verifier
     
  10. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    OK, now we are at a point where there is still not final answer but the problem is now limited to the graphics card or the screen. We know the screen stays on if you disable the graphics adaptor, this will run the screen at a lower resolution.

    Does this PC have a graphics output on it, if so can you get your hands on a standalone monitor to connect it to. Then run it with the adaptor enabled and see if that screen goes black. If it does this will confirm it is your graphics card, if it doesn't that will confirm it is your screen. If the screen is LED it will a small device attached to it internally called a converter, it will most likely be that.
     
  11. acefsj

    acefsj TS Enthusiast Topic Starter Posts: 95

    K yea I have a monitor ill try it
     
  12. acefsj

    acefsj TS Enthusiast Topic Starter Posts: 95

    it doesn't work with the monitor
     
  13. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    OK, that confirms that the graphics adapter is faulty. As far as I know this will be integrated into your motherboard so you either replace the whole board or run it with the adapter disabled.
     
  14. acefsj

    acefsj TS Enthusiast Topic Starter Posts: 95

    Lol yea that's what I thought thanks for all the help apreciate it
     
  15. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Your welcome.
     

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