Help and support service gets error 126

[vtrasikis]

I have win-xp with sp3 installed. I recently tried to use the help and
support and nothing happened. I checked the service and it was not started.
When I so start it, I get:

Could not start the Help and Support service on Local Computer.

Error 126: The specified module could not be found.

Problem is, it doesn't state what module. I have tried some of the
suggestions, but nothing seems to help.
Any suggestions??

 

[jasonx22]

hi,
i have the same problem but with the sp2
have you fixed the problem?
thanks

 

[vtrasikis]

Nope.... haven't had any help yet in getting that problem resolved. At least I know that there are others that are having the same problem.

 

[gbhall]

When help and support centre is running, at least these processes run, in SP3

Helphost.exe C:\windows\pchealth\helpctr\binaries 98Kb 29/08/02 13:00 (unchanged since SP1)
helpsvc.exe same location 727Kb 14/04/08 01:12 (updated in SP3)
helpctr.exe same location 751Kb 14/04/08 01:12 (updated in SP3)

If any of these are missing, copy them from the install CD or friends PC (you will need to be able to see hidden/system files and have administrator rights)

In services.msc the help and support service has a default of automatic start, but can be reset to manual by yourself. The service attempts to contact the internet as soon as it starts (MS I assume), so check if your firewall prevents that. it should work perfectly even when denied, of course.

Blackviper.com says the service also needs RPC enabled http://www.blackviper.com/WinXP/Services/Help_and_Support.htm

 

[CCT]

Follow the advice here if what you were advised above fails or isn't possible; (3rd down);

http://www.kellys-korner-xp.com/top10faqs.htm

 

[vtrasikis]

I have tried the 2 above mentioned solutions and I still have it that when I click on the "Help and Support" from the start menu, NOTHING HAPPENS... any other suggestions???

 

[CCT]

1 - click start, run, and enter 'sfc /scannow'

2 - Repair Install

3 - Reinstall OS