TechSpot

Help, blue screen of death error (BSOD)

By sandy257
Nov 23, 2009
  1. Hi All,

    I desperately need some help here with my IBM thinkpad which restarts frequently with the Blue screen of death. This has been happening for almost 2-3 months now.
    It works fine normally but suddenly out of nowhere it reboots.

    I managed to get an error code description and this is what it said:

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 11/23/2009
    Time: 5:34:18 PM
    User: N/A
    Computer: SANDY257
    Description:
    Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3 00000000, parameter4 8054afcb.

    Data: (Bytes)
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 63 100000c
    0020: 35 20 20 50 61 72 61 6d 5 Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 30 2c 20 000000,
    0038: 30 30 30 30 30 30 30 32 00000002
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 38 30 35 34 00, 8054
    0050: 61 66 63 62 afcb

    (Words)
    0000: 74737953 45206d65 726f7272 72452020
    0010: 20726f72 65646f63 30303120 63303030
    0020: 50202035 6d617261 72657465 30302073
    0030: 30303030 202c3030 30303030 32303030
    0040: 3030202c 30303030 202c3030 34353038
    0050: 62636661
    I have managed attach some of the filedumps so hopefully this can shed some light on what is going on

    Thanks so much!
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well Avast! Antivirus faulted, so maybe start with uninstalling that
    I use free Avira Antivirus and find it works perfectly well
    You could also have Malware on your system, and since you are still at XP SP2, its probably likely
    Have a look at going through this guide: http://www.techspot.com/vb/topic58138.html
    But if you need your logs checked, you'll have to create a new Topic in the Virus & Malware removal forum

    And when you can, update to SP3, probably when no Antivirus or personal firewall (or obviously Malware) is installed (then install Antivirus after that)
     
  3. sandy257

    sandy257 TS Rookie Topic Starter

    I am attaching some more dumps, can anybody put some light on this matter.
    Your help will be highly appreciated.
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Um, exactly the same as above, on these older Minidumps (than you posted earlier)
    Here is the file mentioned if that helps: aswSP.SYS

    So, you didn't want to take my advice? Or do you just want a second opinion?
    I'd be interested myself on what other opinion could be made :rolleyes:
    You can read HERE on howto analyze your own Minidumps if you like ;)
     
  5. sandy257

    sandy257 TS Rookie Topic Starter

    Thanks a lot for your advice, i would be removing avast and upgrading to service pack 3, but honestly i think i dont have a virus in my computer as i had done checks with avast and malwarebytes etc and in fact i had just recently formated my laptop. My BSOD error happens almost every alternate day.
    Even i had one error today also attaching the dump again.

    So what do you suggest after service pack 3 can i again install avast.

    Thanks
    Sandy
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your error is 0x000000C5: DRIVER_CORRUPTED_EXPOOL
    An attempt occurred to touch invalid memory at a process IRQL that is too high. This is almost always caused by drivers that have corrupted the system pool. If you’ve recently installed any new software, check to see if it’s properly installed; and check for updated drivers on the manufacturer’s web site.

    The driver cited as your issue is aswTdi.sys which is an Avast TDI filter driver belonging to the Avast software Network Shield.

    So this confirms kimsland's diagnosis and advice. (I run Avast on 2 laptops and a second rig and I have never had issues. Two systems run XP with SP3) However your continuous issues with this software could indicate it is corrupted.

    Questions: Are you running any other security software? Have you always ran Avast and if not what have you had previously installed?
     
  7. sandy257

    sandy257 TS Rookie Topic Starter

    Guys now i have a bigger problem,
    i cant reboot my thinkpad, its giving me the UNMOUNTABLE_BOOT_VOLUME error.
    And when i try to run the windows xp cd, it gives me a error saying HDD not detected.
    Can anyone plz guide me what should i do.

    Thanks,
    Sandy
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Remove all power (Power adapter and main battery out)
    Disconnect any externals ie Network cables; USB connections etc
    Hold the thinkpad's ON button in for 20 secs (dispersing any power)
    Added step: Re-seat the Hard Drive, by removing and re-attaching it
    Put the Power adapter back in only (and turn on power source)
    Turn ON the Thinkpad, did it work?
    If so, shutdown the thinkpad normally, the re-insert the main battery
    Turn back on :)
     
  9. sandy257

    sandy257 TS Rookie Topic Starter

    Hello All,

    I removed my Avast and things were working fine and suddenly today i got one new BSOD error like kernel_stack_inpage_error.

    Error code 00000077, parameter1 00000001, parameter2 00000000, parameter3 00000000, parameter4 a78e7c34.

    Data (Bytes)
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 37 0000007
    0020: 37 20 20 50 61 72 61 6d 7 Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 31 2c 20 000001,
    0038: 30 30 30 30 30 30 30 30 00000000
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 61 37 38 65 00, a78e
    0050: 37 63 33 34 7c34

    I am attaching the dump please let me know what can i do to avoid this issue.

    Thanks,
    Sandy
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your error is 0x00000077: KERNEL_STACK_INPAGE_ERROR
    A page of kernel data requested from the pagefile could not be found or read into memory. This message also can indicate disk hardware failure, disk data corruption, or possible virus infection.


    It specifically cited memory corruption as your issue. See this link and follow the instructions: http://www.techspot.com/vb/topic62524.html

    If you want to see what the Memtest screen looks like see reply #21. Make sure you run the test for a minimum of 7 Passes. There are eight individual tests per Pass. This takes a long time but well worth it. If you have any errors you have corrupted memory that needs to be replaced.

    * Get back to us with the results.

    * Also, it would be a very good idea to check for infections and to run a harddrive diagnostics as well. The HD diagnostic utility can be found at your harddrive manufacture's website.
     
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