Help! Can't access internet

By ccsTech
Aug 24, 2005
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  1. At the begining, it only can ping itself. After intalled another netcard, it can access workgroup, can ping server or others. Neither ie nor firefox can access internet. :(
  2. jobeard

    jobeard TS Ambassador Posts: 13,028   +221

    need a lot more info.
    mentioned workgroup, so you must have a LAN and a router.
    what is the ISP connection (DLS,Cable,dialup)?
    how was the system configured(Network wizzard, manually)
    and does the router provide DHCP suuport?

    go to run->cmd and enter
    ipconfig /all
    and report your findings
  3. ccsTech

    ccsTech Newcomer, in training Topic Starter

    here is :
    ip address: 192.168.1.116
    subnet mask: 255.255.255.1
    default gateway: 192.168.1.1

    i have tried to obtain ip by both manually and by DHCP, still can't access web.
    it can ping other computers, DHCP server, DNS server, WINS server, outside web's IP, but can't ping the web's name, such as "ping google.com". It can view and share files with other computers and server.

    Every time i release and renew the ip through DHCP, I get the same IP.
  4. jobeard

    jobeard TS Ambassador Posts: 13,028   +221

    change the MASK to 255.255.255.0

    this is quite normal. Unless some other system does a RENEW before you do,
    you will get the same IP.

    there are TWO tests for ISP connectivity
    first, ping the ISP address, eg ping 68.65.16.162
    this proves your NIC, ROUTER/hub/switch/modem are all ok
    second, ping using the isp NAME eg ping adelphia.net
    this one proves the DNS lookup is ok

    now then you can ping google.com and your browser will work
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