TechSpot

help - computer suddenly restarts

By baffy11
Feb 17, 2006
  1. hello all,

    my machine is p4 2.8
    512 RAM
    6600GT AGP
    win XP pro

    in the last week i noticed that my machine restarts itself randomly
    if about hour of work or 16 min of work or even 12 hour witout problem it suddenly restarts itself witout no error messege.

    sometimes, after the initial restats it goes into this restart "loop" and doesnt get to the window loading screen, sometimes it even restart for about 5 times at any point during the load up, and sometimes it will run normally, no pattern what so ever (regarding work time, restart time, or times it will get to return to normal)

    i dont think it could be overheating because sometimes it didnt restart for about 16 hours and other times, after a night of not working it restarts after 5 min.

    also once it restarted while i was looking in the setup(DEL while booting) screen so i dont think it could be driver\software problem

    also i have norton 2005 up to date so i dont know about virus
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    Go HERE and follow the instructions.

    If that doesn`t help. Zip 5 or 6 of your latest minidumps together, and attach them here.

    Regards Howard :wave: :wave:
     
  3. baffy11

    baffy11 TS Rookie Topic Starter

    i only have

    i only have 2 files in my minidump directory

    also how can i tell if my system could be overcloacked
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    You can tell if your system is overclocked by looking in your bios.

    Since a system doesn`t overclock itself. Either you, or someone else would have had to have done this.

    You can always set your bios to the default settings, if you`re not sure. However, please be aware that if you do this, you may need to reset somethings in bios later.

    Just follow the instructions I gave you, and if that doesn`t help, feel free to post your 2 minidumps.

    Regards Howard :)
     
  5. baffy11

    baffy11 TS Rookie Topic Starter

    i dont think it could be bios because i can work on my machine for long time

    do you have any idea what can go wrong?
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    It could be any number of things.

    Software/driver problems/hardware problems etc.

    That`s why I want you to follow the instruction before posting your minidumps. This is to try and rule out a ram/hard drive/page file problem.

    Regards Howard :)
     
  7. baffy11

    baffy11 TS Rookie Topic Starter

    tnx i will
    but,
    could it still be a driver/software problem
    if a couple of times the machine restarted itself while on the bios screen?
    and while not even loading windows?
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    That could be caused by amongst other things an overheating problem. Check you system temperatures.

    Regards Howard :)
     
  9. baffy11

    baffy11 TS Rookie Topic Starter

    well,
    ram seems ok, and works ok according to Memtest86+
    checked my bios it says 2.8 so overcloack is out of the question

    according to the speed fan:

    fan 3771 RPM

    temp 1 24c
    temp 2 30c
    temp 3 -48 ?
    local 29c
    remote 37 c
    HD 28c

    now?
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    You do realise that you need to let Memtest86+ run for at least seven full passes don`t you? This normally takes quite a long time to complete.

    In any case post your minidumps, and I`ll see if they show anything.

    Regards Howard :)
     
  11. baffy11

    baffy11 TS Rookie Topic Starter

    well here it is

    by the way
    do you know any viruses that may have infected me
    so i can at least try to download some fix meanwhile
     
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Both your minidumps crash at smwdm.sys. This is your Soundmax onboard sound driver.

    Go to your mobo manufacturers website and download, and install the latest sound drivers.

    If you suspect a virus, go HERE and have your computer scanned.

    Then, go and read both these threads by RBS. Follow all the instructions exactly.

    How to remove Trojans and its ilk! and How to remove Begin2search / coolwebsearch and other nasties.

    Then see How to post your Hijackthis log-file as an ATTACHMENT.

    Then, start a new thread in the security and the web forum, and post your HJT log only after doing the above.

    Regards Howard :)
     
  13. baffy11

    baffy11 TS Rookie Topic Starter

    well no restarts since the first post

    i downloaded the latest soundMAX drivers from asus.com

    hope it will work...
    do you think a sound driver can just fault all of a sudden and cause the machine to random restart itself?

    well anyway if this wont work ill format and install everything again

    thanks
     
  14. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    For whatever reason drivers do sometimes become corrupt, which can make the system fall over.

    Sometimes doing a reformat will help, othertimes it won`t. It just depends on what the problem actually is.

    Regards Howard :)
     
  15. baffy11

    baffy11 TS Rookie Topic Starter

    so youre saying that windows installed currupt drivers can make the system reboot even in the bios screen (before windows boots up)?
     
  16. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    No that`s not what I`m saying. I was refering to BSOD`s within Windows.

    I don`t know as yet why your machine rebooted in the bios screen.

    Unless it does it again, I wouldn`t worry to much about it.

    It could quite easily have been some type of glitch, that won`t appear again.

    Regards Howard :)
     
  17. baffy11

    baffy11 TS Rookie Topic Starter

    well just had another 3-in a row reboots a min ago

    dunno what to do
     
  18. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Post the minidumps, and I`ll take a look at them.

    Regards Howard :)
     
  19. baffy11

    baffy11 TS Rookie Topic Starter

    here it is

    tnx
     
  20. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Unfortunately they`re the same two minidumps that you posted before.

    I need the minidumps from your most recent crashes.

    It did crash from within Windows didn`t it?

    Regards Howard :)
     
  21. baffy11

    baffy11 TS Rookie Topic Starter

    yeah it suddenly rebooted, from windows and then it rebooted two more times wwithout even getting to the windows loading screen

    these are the files that in my
    C:\WINDOWS\Minidump

    i downladed the latest soundMAX drivers from asus.com

    my mmotherboard by the way

    p4p800s SE
     
  22. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Go and run the Memtest programme, and let it run for a full seven passes. This will take several hours to complete.

    Let us know if Memtest gives you any errors on your ram.

    Then we can take it from there. Also test your hard drive as well. Instructions are HERE

    Regards Howard :)
     
  23. baffy11

    baffy11 TS Rookie Topic Starter

    hello again

    well i finally finished the ram test 7 passes and it turned out with no errors
    also did the dskchk and it turned out ok


    what next?
     
  24. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    I need some fresh minidumps. Untill I get those there`s not a lot I can do.

    I suppose you could try doing a Windows repair, as per this thread HERE. It might help.

    Regards Howard :)
     
  25. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    what kind of stop errors are you getting?
    what does your admin error log contain?
     
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