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Help diagnosing BSOD on Win 7 Home Premium, BCCode: 1000007e

By wired4tech
May 9, 2011
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  1. Hello,

    I'm hoping someone can provide some insight into why I just received the following error:


    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7601.2.1.0.768.3
      Locale ID:	4105
    
    Additional information about the problem:
      BCCode:	1000007e
      BCP1:	FFFFFFFFC0000005
      BCP2:	FFFFF800030E8FAD
      BCP3:	FFFFF8800C2C2838
      BCP4:	FFFFF8800C2C2090
      OS Version:	6_1_7601
      Service Pack:	1_0
      Product:	768_1
    
    The error also points some files that will help diagnosing this issue:
    Code:
      C:\Windows\Minidump\050911-35615-01.dmp
      C:\Users\xxxxxx\AppData\Local\Temp\WER-121945-0.sysdata.xml
    However, interestingly enough, I don't have access to view the first file in Notepad.
    The second doesn't even exist.

    I thought running "net user administrator /active:yes" from the cmd prompt would give me access to the first file, but it doesn't.

    Here are my system specs:

    Code:
    Sony Vaio VPCCW23FD
    OS: Win 7 Home Premium 64 bit, SP 1
    RAM: 4 GB
    Processor: Intel i3 M 330 @ 2.13 GHz

    Security Software installed:
    Code:
    Avast! Free
    Webroot Spy Sweeper
    Spybot S&D (no tea timer and no background processes)
    Malwarebytes' Anti-Malware

    Any help would be much appreciated!

    Thanks
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    If you can please do the following...

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
     
  3. wired4tech

    wired4tech TS Enthusiast Topic Starter Posts: 129

    Thanks for the help.
    I just got another BSOD


    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7601.2.1.0.768.3
      Locale ID:	4105
    
    Additional information about the problem:
      BCCode:	35
      BCP1:	FFFFFA800B5A07D0
      BCP2:	0000000000000000
      BCP3:	0000000000000000
      BCP4:	0000000000000000
      OS Version:	6_1_7601
      Service Pack:	1_0
      Product:	768_1
    
    
    
    

    Though I suspect that this is different from the last one. I was working on moving files from my USB to my external hard drive. Would that have caused the error above?

    Also, I was unable to attach any of the dump files to this post (above the allowed limit of 200K) and wasn't able to attach the zipped archive either (invalid file error).

    I've attached them to this link: sendspace dot com slash file slash 9cfkcn
    Please let me know if this works.


    Thanks for the help!
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Have you tried using the Zip option provided by TechSpot that is found in the Manage Attachment button? It will compress your minidump files.
     

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