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Help for blue screen

By raimuna
Mar 12, 2009
  1. Somebody help me, I am really tired to solve my problem.
    I got blue screen

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini030809-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: d1
    BCP1: 83C1D000
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 89FD9082
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1
    Server information: 3ff7e558-86a3-4afa-bb32-595232aa1e05

    This is my system information
    S Name Microsoft® Windows Vista™ Home Premium
    Version 6.0.6001 Service Pack 1 Build 6001
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name VANSONDA-PC
    System Manufacturer Hewlett-Packard
    System Model HP Pavilion dv6000 (GA384UA#ABA)
    System Type X86-based PC
    Processor Genuine Intel(R) CPU T2080 @ 1.73GHz, 1733 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Hewlett-Packard F.2D, 11/26/2008
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.0.6001.18000"
    User Name Vansonda-PC\Vansonda
    Time Zone Central Daylight Time
    Installed Physical Memory (RAM) 1.00 GB
    Total Physical Memory 0.99 GB
    Available Physical Memory 439 MB
    Total Virtual Memory 2.24 GB
    Available Virtual Memory 1.36 GB
    Page File Space 1.28 GB
    Page File C:\pagefile.sys

    This problem makes me cannot use windows update and updates my anti-virus.
    I use Bit Defender Total Security 2009
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your error is 0xD1 and these are almost always caused by faulty drivers but the information you supplied doesn't supply that information. I have a few questions:

    1. Can you scan with BitDefender or is that blocked from doing so as well?

    2. Can you run in Safe Mode?

    3. Can you access the internet and if so what has that experience been like?

    Also, please attach your five latest minidumps in your next post.

    How to find your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip. Please do us a favor and don’t Zip each one individually.
     
  3. raimuna

    raimuna TS Rookie Topic Starter

    1. I can scan with BitDefender, but there are several files that cannot be scanned because it needs a password.
    2. I can run Safe Mode with or without networking
    3. I can access the internet, but i takes little bit time and freezing to connect the internet. Sometimes I got blue screen while using internet or playing Warcraft III.
    I just found 1 minidump in the minidump files folder. I have attached the file.
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your error is 0xD1 which are almost always caused by faulty drivers. In your case it is e100b325.sys which is a driver for your Intel Network Card/Adapter.

    This would explain your issues with connections and other online issues. Update your drivers.
     
  5. raimuna

    raimuna TS Rookie Topic Starter

    i have 2 network adapters: Intel(R) PRO/100 VE Network Connection and Intel(R) PRO/Wireless 3945 ABG Network Connection. I have tried to update both of those adapters, but it said that the device is up to date. So, what should I do? Do I need to uninstall them?
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Uninstall/reinstall drivers for your wireless.
     
  7. raimuna

    raimuna TS Rookie Topic Starter

    thank you for ur help Route44. i have 1 more question for u.
    If i uninstall my wireless, how could i connect the internet, and where can i install my wireless again?
    Thank you
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    You could download your wireless drivers to your desktop. Uninstall and then reboot and install the new drivers.

    Better yet, go to HP's website, find your particular model, and update the latest drivers for your system. Does this bring stability?
     
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