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[Solved] Help! 'Google redirect' problem

Discussion in 'Virus and Malware Removal' started by mummyal, Feb 13, 2010.

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  1. mummyal Newcomer, in training

    Hi there

    I seem to have the same problem that many others are having - the "Google Redirect" problem. It just happened earlier this afternoon. I was searching for something and clicked on the first link on the results page (and it was a trustworthy website as well) and it took me to Ask Jeeves results page. I was confused. So tried it again... and this time, it took me to one of those 'business links' page. Got a bit suspicious - but tried again and took me to a list of ads. So, I scanned my pc (McAfee, Spybot) but picked nothing up.

    So, googled (!!) about this issue and found out that many people have complained about this problem ... and instead of clicking on the link, I just typed the address in directly.... so here I am !

    I have completed the 8-step process and it's still happening. Also, now pop-ups seem to be appearing every now and again whereas before, I had none.

    I am panicking slightly that my pc will give up on me and I cannot live without the internet lol !!

    Would greatly appreciate any help from the experts. Here are the 3 logs as requested.

    Thanks.

    Alice

    Attached Files:

  2. mummyal Newcomer, in training

    Oh and although McAfee didn't pick anything up, one of the other programmes did - not sure whether it was MBAM, Super Antispyware or Ccleaner - but it picked up 'Trojan.dropper' and removed it (hopefully).
  3. Broni Malware Annihilator

    Please download ComboFix from Here or Here to your Desktop.


    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Please, never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    NOTE 1. If Combofix asks you to install Recovery Console, please allow it.
    NOTE 2. If Combofix asks you to update the program, always do so.

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  4. mummyal Newcomer, in training

    I can't seem to complete download of Combofix. Right at the end, McAfee tells me that those 2 sites which you've suggested might contain malware etc etc and also that it has detected and removed a Trojan (artemis something). Have tried a couple of times and then when I decide to click on 'allow' (for it to complete download), it tells me that there's some error and the file is in use or something like that. Are there any other safe sites where I may be able to download it from?

    Thanks.

    Edited to add: This is what it says: "Cannot copy ComboFix[1]: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use."
  5. Broni Malware Annihilator

    Disable McAfee, or download Combofix on another computer and move it to this computer, using USB flash drive.
  6. mummyal Newcomer, in training

    Hi there

    Managed to finally download it and run the program. Initially I thought my pc had frozen after clicking the Combofix icon as it actually took about 10 mins before anything finally started happening.

    Here are the Combofix & Hijackthis logs for your further action. Thanks.

    Attached Files:

  7. Bobbye Helper on the Fringe

    mummyal, please disable AdWatch temporarily. It offers Real Time Protection and can affect the scans:

    Ad-Aware AE Ad-Watch Live!
    • Right click on the Ad-Aware icon in the system tray. [IMG]
    • Click on Disable Ad-Watch Live!
    • (Once you are clean, you can re-enable Ad-Watch Live! by clicking on Enable Ad-Watch Live!.)
  8. Broni Malware Annihilator

    Download TDSSKiller and save it to your Desktop.
    Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
    Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

    If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
    When it is done, a log file should be created on your C: drive called TDSSKiller.txt please copy and paste the contents of that file here.
  9. Broni Malware Annihilator

    Regarding Adaware, it'd be good idea to uninstall it altogether.
    The tool is not up to par anymore.
  10. mummyal Newcomer, in training

    Ok thanks, have duly uninstalled AdAware.

    Contents of the TDSS report attached. It wouldn't let me paste the contents here as it was too long.

    Attached Files:

  11. Broni Malware Annihilator

    Very good :)
    Please, re-run Combofix and post its log.
    Post fresh HJT log as well.
  12. mummyal Newcomer, in training

    Thanks for your reply Broni. Will re-run and post logs a bit later when I get on my pc.
  13. Broni Malware Annihilator

    No problem :)
  14. mummyal Newcomer, in training

    Here are both logs as requested.

    I've noticed (in the HJT log) that there are a couple of new 'R1 entries' after my Virgin Media homepage line. Are those meant to be there? I still get the odd pop-up every now and again.

    Also, today, in my History folder, I noticed that there's a link with lots of numbers/letters followed by friendconnect. gmodules. com (I put the spaces in intentionally here).

    But other than that, I've tried searching for stuff on Google and so far (touch wood), I've been taken to the right pages :)

    Attached Files:

  15. Broni Malware Annihilator

    Thank you for updated info about current issues :)

    Combofix log looks much better.

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    c:\windows\system32\drivers\lvuvc.hs
    c:\windows\system32\drivers\logiflt.iad
    c:\documents and settings\Compaq_Administrator\Application Data\mdbu.bin
    c:\windows\system32\DRIVERS\Lbd.sys
    
    
    Folder::
    
    Driver::
    Lbd
    
    Registry::
    
    RegLockDel::
    
    

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [IMG]


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  16. mummyal Newcomer, in training

    Have attached latest Combofix/HJT logs.

    McAfee is still alerting me that they have blocked/removed a trojan (artemis something) from the Combofix download.

    Attached Files:

  17. Broni Malware Annihilator

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    =========================================================================

    Download Dr.Web CureIt to the desktop:
    ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe
    • Doubleclick the drweb-cureit.exe file and click Scan to run express scan. Click OK in pop-up window to allow scan.
    • This will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it. This is only a short scan.
    • Once the short scan has finished, select Complete scan.
    • Click the green arrow [IMG] at the right, and the scan will start.
    • Click Yes to all if it asks if you want to cure/move the file.
    • When the scan has finished, in the menu, click File and choose Save report list
    • Save the report to your desktop. The report will be called DrWeb.csv
    • Close Dr.Web Cureit.
    • [color=5]Important![/color] Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
    • Copy and paste that log in the next reply. You can use Notepad to open the DrWeb.cvs report.

    NOTE. During the scan, pop-up window will open asking for full version purchase. Simply close the window by clicking on X in upper right corner.


    Post fresh HijackThis log as well.
  18. mummyal Newcomer, in training

    The Combofix icon seems to have disappeared from my desktop and as a result, when I type in "Combofix /Uninstall" in the 'Run' bit, it can't find the file. I've done a search and only the text logs show up and a couple of 'pf' files. Does that mean it's gone from my pc? Shall I just carry on with the Dr. Web CureIt?
  19. Broni Malware Annihilator

    If any of these items are present...
    Delete Combofix, Qoobox folders,and Combofix.txt file from C:
    Delete Combofix from your desktop

    Then continue with Dr.Web.
  20. mummyal Newcomer, in training

    Phew, that scan took forever lol.

    Here's the Dr. CureIt report. I have never used "Online Services/BTYahoo" etc before - it has always been there on my pc. How did it get infected?


    HPPre05.msi/stream001\btwebcontrol.dll;C:\Program Files\Online Services\BTYahoo\HPPre05.msi/stream001;Dialer.Btweb;;
    stream001;C:\Program Files\Online Services\BTYahoo;Archive contains infected objects;;
    HPPre05.msi;C:\Program Files\Online Services\BTYahoo;Archive contains infected objects;Moved.;
    A0104116.msi/stream001\btwebcontrol.dll;C:\System Volume Information\_restore{F7149EC7-4FA5-4148-81FA-2F7A6348FD9A}\RP907\A0104116.msi/stream001;Dialer.Btweb;;
    stream001;C:\System Volume Information\_restore{F7149EC7-4FA5-4148-81FA-2F7A6348FD9A}\RP907;Archive contains infected objects;;
    A0104116.msi;C:\System Volume Information\_restore{F7149EC7-4FA5-4148-81FA-2F7A6348FD9A}\RP907;Archive contains infected objects;Moved.;
    sb6adts.htc\Script.0;C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\Scripts\sb6adts.htc;Probably SCRIPT.Virus;;
    sb6adts.htc;C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\Scripts;Container contains infected objects;Moved.;
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