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help please.

By shinjuku
Jun 25, 2007
  1. i seem to have some nasty little thing in my PC.
    ive run ZoneAlarm to scan for viruses and spyware...
    anti-virus seems to complete scan with no issues, but when it gets to adware scan - it crashes to BSOD with

    STOP: 0x0000007E (0xC0000005, 0x0000534C, 0xF72C5C74, 0xF72C5970)

    I have a feeling it has installed itself into memory and I'm really hoping i dont have to format and reinstall.

    please help/
     
  2. CCT

    CCT TS Evangelist Posts: 2,653   +6

  3. shinjuku

    shinjuku TS Rookie Topic Starter

    sorry about the DP - tried to delete

    My apologies for that error. I only seemed to see my mistake afterwards.
    I will check those links out. thank you.
     
  4. kitty500cat

    kitty500cat TS Evangelist Posts: 2,154   +6

    Once you've read the second link, please post HijackThis, ComboFix, and AVG Anti-Spyware logs as attachments into this thread.

    Also, post the results of the AVG Anti-Rootkit scan.

    Regards :)

    This thread is for the use of shinjuku only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our Security and the Web forum.
     
  5. shinjuku

    shinjuku TS Rookie Topic Starter

    got the apps required.

    Hi there, I've download the apps from work (clean connection)
    and will apply the "Viruses/Spyware/Malware, preliminary removal instructions" when I return home. thank you.
     
  6. shinjuku

    shinjuku TS Rookie Topic Starter

    its a RAM issue

    :(
    I got home and first thing I did, is run memtest86+ v1.70

    Ran "Probe" test. no issues.
    Ran "Bios STD" test. no issues.
    Ran "Bios ALL" test. whoah - too much.


    ...and I can safely say that my RAM is kaput. I figured that might be the problem, when the PSU went down. So I'm off to get some new RAM, backup what I can and reformat/reinstall. *deep breath*

    thanks so much for your advice and prompt reply. :approve:
     
  7. kitty500cat

    kitty500cat TS Evangelist Posts: 2,154   +6

    Before you go to those measures, try testing your RAM as per this thread. It seems that it could be a software error.
     
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