help please.

[shinjuku]

i seem to have some nasty little thing in my PC.
ive run ZoneAlarm to scan for viruses and spyware...
anti-virus seems to complete scan with no issues, but when it gets to adware scan - it crashes to BSOD with

STOP: 0x0000007E (0xC0000005, 0x0000534C, 0xF72C5C74, 0xF72C5970)

I have a feeling it has installed itself into memory and I'm really hoping i dont have to format and reinstall.

please help/

 

[CCT]

I am just getting this started for momok:

Read this FIRST:

https://www.techspot.com/vb/topic65943.html

Then, follow these steps if still interested:

https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/


edit: I see you double posted to another category - DON'T DO THAT!!

 

[shinjuku]

sorry about the DP - tried to delete

My apologies for that error. I only seemed to see my mistake afterwards.
I will check those links out. thank you.

 

[kitty500cat]

Once you've read the second link, please post HijackThis, ComboFix, and AVG Anti-Spyware logs as attachments into this thread.

Also, post the results of the AVG Anti-Rootkit scan.

Regards

This thread is for the use of shinjuku only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our Security and the Web forum.

 

[shinjuku]

got the apps required.

Hi there, I've download the apps from work (clean connection)
and will apply the "Viruses/Spyware/Malware, preliminary removal instructions" when I return home. thank you.

 

[shinjuku]

its a RAM issue


I got home and first thing I did, is run memtest86+ v1.70

Ran "Probe" test. no issues.
Ran "Bios STD" test. no issues.
Ran "Bios ALL" test. whoah - too much.

...and I can safely say that my RAM is kaput. I figured that might be the problem, when the PSU went down. So I'm off to get some new RAM, backup what I can and reformat/reinstall. *deep breath*

thanks so much for your advice and prompt reply. :approve:

 

[kitty500cat]

Before you go to those measures, try testing your RAM as per this thread. It seems that it could be a software error.