I bought my Sims 2 Double Deluxe game second hand from Amazon.co.uk. The disk is in good condition and the registration code is fine. But when I get to 5% on the installation process this message pops up: A problem occured when trying to transfer the file 'D:\Support\EAHelp\en-us\WebHelp_Skin_Files\XP_Silver\XP_Silver.skn' from the media. Do you want to retry to copy the file, or cancel the installation? I've tried clicking retry but it just comes up again so I'm forced the cancel the installation each time I try to install it. I've looked on other forums but there is nothing about this. PLease help!!