StormShriver
Posts: 18 +0
Hey everyone,
I am having a problem with a dell laptop I purchased refurbished off from Ebay.
First, the Dell Service Tag for the computer is : 3NWNW31
Second, the express service code is 21036625453
Third, I am running windows XP Professional on it
I bought laptop from third party (Ebay). I inspected the model and found out that the model of computer I bought may qualify for a battery replacement due to faulty manufacturing...but after inspection I found that the battery replacement does not apply for my battery serial number. My computer is an Inspiron 1560, yet the service tag refers to a D600 system…unless perhaps they are one in the same and just called different names. My problem is that the battery will not charge (it holds a charge), but the AC adapter that was provided seems to not be charging the computer. But I had a neighbor (who has a more recent dell laptop) take the AC adapter and use it on her computer and it appeared to work just fine. This leads me to possibly believe that something is wrong with the power supply component internally within the computer.
I really need some help with this issue. The battery is healthy (I checked using diagnostics) and it does indeed charge...when I wiggle the cord and stuff. So since it charged my friend's computer and not mine I am assuming that something is not connecting correctly internally. I await your response!
-Storm
I am having a problem with a dell laptop I purchased refurbished off from Ebay.
First, the Dell Service Tag for the computer is : 3NWNW31
Second, the express service code is 21036625453
Third, I am running windows XP Professional on it
I bought laptop from third party (Ebay). I inspected the model and found out that the model of computer I bought may qualify for a battery replacement due to faulty manufacturing...but after inspection I found that the battery replacement does not apply for my battery serial number. My computer is an Inspiron 1560, yet the service tag refers to a D600 system…unless perhaps they are one in the same and just called different names. My problem is that the battery will not charge (it holds a charge), but the AC adapter that was provided seems to not be charging the computer. But I had a neighbor (who has a more recent dell laptop) take the AC adapter and use it on her computer and it appeared to work just fine. This leads me to possibly believe that something is wrong with the power supply component internally within the computer.
I really need some help with this issue. The battery is healthy (I checked using diagnostics) and it does indeed charge...when I wiggle the cord and stuff. So since it charged my friend's computer and not mine I am assuming that something is not connecting correctly internally. I await your response!
-Storm