Hello and welcome to Techspot.
I don`t know which instructions you have followed, but I need to see an AVG Antispyware log.
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Turn off system restore.(XP/ME only) See how
HERE.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how
HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how
HERE.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
MS Security Hotfix
Close the services window.
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
spoolsrv32.exe
Close task manager.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O3 - Toolbar: (no name) - {01E69986-A054-4C52-ABE8-EF63DF1C5211} - (no file)
O4 - HKLM\..\Run: [MS Security Hotfix] spoolsrv32.exe
O4 - HKLM\..\RunServices: [MS Security Hotfix] spoolsrv32.exe
O20 - Winlogon Notify: winwpa32 - winwpa32.dll (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
spoolsrv32.exe<search your system for this file and delete all instances found.
Reboot into normal mode, turn system restore back on and rehide your protected OS files.
Post a fresh HJT log as well as an
AVG Antispyware log as per these instructions in this thread
HERE.
let me know how your system is running.
Regards Howard :wave: :wave:
This thread is for the use of iglobal only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.