TechSpot

Help With Removal of Win32/Heur Virus

By tml
Aug 3, 2009
  1. I've recently just discovered I have the virus win32/heur on my laptop.
    My avg antivirus picked this up in 7 different locations. Ive tried running other antispywares like malwarebytes anti-malware and it wont open (in safe mode or normal mode). I've tried downloaded kaspersky but it won't install with avg on my computer. Other antispywares and antiviruses will download but stop because they can't connect to the internet.
    Now when I try to run avg is stops in the middle and says the program has stopped responding. It shuts down CCleaner when I try to run it.
    I also can't access my internet anymore unless it's to a useless webpage or a webpage that requires a password.
    I tried going to microsoft.com and it wouldn't load the webpage and i tried avg.com and it won't load either. I also tried downloading trend micro and it installs but won't connect to the internet to update.
    I have windows vista on my computer.

    Any help would be greatly appreciated!

    Thanks!
     
  2. strategic

    strategic TechSpot Paladin Posts: 1,274

    Start with this, post your logs, and one of the techs will have a look-see at them:
    http://www.techspot.com/vb/topic58138.html
    Makesure that you follow everything step-by-step. If you insist on keeping AVG, then at least disable it for the test as it will interfere with Avast or Avira...:approve:
     
  3. tml

    tml TS Rookie Topic Starter

    I ran a scan using superantispyware as it was the only one that would run and scan on my laptop. I was running it in safe mode with networking, I saved the scanner log to show here and restarted my computer in normal mode so I could get avira or avast. I ran CCleaner until it was complete. I went onto step 3 to disable AVG and anything else I need to disable.
    I was in the middle of disabling AVG when my computer screen went black. I turned my computer off and restarted it in safe mode and the screen went black again before I could log on.
     
  4. strategic

    strategic TechSpot Paladin Posts: 1,274

    No need for 'safe mode' try again after starting Windows normally.:)
     
  5. tml

    tml TS Rookie Topic Starter

    When I start my computer it powers on and loads but right before the log in screen with username and password, the screen goes black and stays black. This happens in both normal and safe mode.
     
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