Help with WD 500GB external HDD

By pecaspickles
Dec 30, 2009
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  1. hi im running windows xp and i have a 500 gb wd hd. a my book. it has been working very good. ive had it for about 5 months. the other day i plugged a memory stick into my printer to copy some pics onto my wd hd. then i burned the same ones from hd to disc. disc didnt work when i left. came back and hd wont work either. it used to have a wd icon in my computer now it just has like a regular hd icon. when i click on it it says format now. i dont want to lose my pics and music. tried to use recovery software but it wont let me recover files and put them on same drive. when i go to manage my computer it says c: disc 0 F: disc 1 and both say healthy. i really need help.
  2. pecaspickles

    pecaspickles Newcomer, in training Topic Starter

    i also had all my programs on there too
  3. Tedster

    Tedster Techspot old timer..... Posts: 10,067   +13

    did you hot swap it? Always stop a flash drive before unplugging it.
    you may have to reassign the drive a drive letter in computer management under control panel.
    Try the drive in another computer.
  4. pecaspickles

    pecaspickles Newcomer, in training Topic Starter

    yes i didnt safely remove memory stick. i tried to reassign letter didnt work if i did it right. havent put hd on a different pc yet
  5. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,284   +153

    There's many different issues that can cause your problem.... See Troubleshoot: Windows Won't Recognize Your USB Hard Drive

    I'd be sure to start with the first 3
    > Windows Update
    > Run DriveCleanup Tool
    > Unplugging other USB devices and checking USB ports

    and continue through the post... If any specific questions/need more help, please post back
  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,284   +153

    OH. I just noticed on "thing to do" is missing from the Troubleshooting post i just gave you (i'll have to correct that!) but also

    Check the drive's filesystem integrity
    > Open a command prompt (Start->Run, enter: cmd)
    > Enter: chkdsk [driveletter]: /f where driveletter is the USB drive letter

    Example: chkdsk f: /r
    Note that chkdsk can take a looooong time to run and takes 5 passes through the drive. Allow up to 30minutes for pass # and % complete to change before worrying it might be hanging. Cuz you don't want to interrupt it. Let it finish
  7. pecaspickles

    pecaspickles Newcomer, in training Topic Starter

    chkdsk says the type of the file system is RAW chkdsk is not available for Raw drives

    havent done the troubleshoot yet will post reply
  8. pecaspickles

    pecaspickles Newcomer, in training Topic Starter

    i didnt really understand the 3rd one but others didnt work :(
  9. pecaspickles

    pecaspickles Newcomer, in training Topic Starter

    F; says file system raw for somereason
  10. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,284   +153

    If Windows now says it's a "raw" filesystem it means Windows doesn't think it's formatted. That implies whatever you had on the disk got corrupted (so Windows can no longer recognize it)

    You can try and see if any data recovery software might help recover whatever was on that disk. If you look again at the Troubleshooting post, note item 3 and 4 both suggest some Data Recovery tools to try.

    Good luck. Hope you can recover your stuff
  11. pecaspickles

    pecaspickles Newcomer, in training Topic Starter

    tried to run them. they show my data but wont let me put it back onto the same drive and i dont have any other drives big enough to accomidate my files. any suggestions? i really dont want to pay for a program like table doctor.
  12. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,284   +153

    Did you also try TestDisk? that one's free
  13. pecaspickles

    pecaspickles Newcomer, in training Topic Starter

    running testdisk now do you konw what parts of it i should run cause its taking forever! and im anxious to get my hd back
     
  14. pecaspickles

    pecaspickles Newcomer, in training Topic Starter

    do i want to "write FAT boot sector?" yes or no? will it erase my files?
  15. superty12

    superty12 TechSpot Enthusiast Posts: 432

    Press yes

    Yes, you do want to write FAT boot sector. THIS WILL NOT ERASE ANYTHING!!!
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