My husband and I just got this hd and it does not work! I've tried everything I can think of and it will not turn on at all Any suggestions? Thanks!
but this one is connected only via Ethernet to the router,
Great idea as well!Gives me a thought, though: I'll log into the Drive as Admin and see if there are any power management options there...
I'd still try to take it back... Most places will take it, opened and without receipt for a store credit/exchange.
When they won't power on, I have found that the drive is usually not the problem. If you cannot return the item, then I would suggest cracking the case on the drive. The drive is likely fine and you could buy another external enclosure for it. I would not buy the enclosure locally, but would do research on Newegg and buy the new hard drive enclosure from them.
What do you mean by "Won't turn on"?
Do any lights show? Can you hear any noise?
Does it need to be formatted?
Probably don't need to point out the obvious, but maybe I do. Since it is a large external (physically, 3.5" rather than 2.5" drive in it) you have to use the external power source, it won't run off USB only like the Elements or My Passports.
Logged into the My Book admin options, there is indeed a power management option. So, even though it seems to have done OK with it enabled until now, I disabled it yesterday PM. So far so good, but will have to go another 2 - 3 days w/o problems before I can pronounce it "solved". Will get back to you w/update.
Again, thanks for the tech help!
To LookinAround: Well, the My Book went offline sometime this PM.... Will now play w/power options on the Win7 computer, but still don't see how that would affect another device on a network...