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Hey I got an ipod with a problem

By hikerguy15
Mar 14, 2006
  1. So when I turn my ipod on, it goes to the screen with the apple logo, and remains there. I can not get to the menu. does anyone have a clue of what to do? thanks
     
  2. mattw

    mattw TS Rookie Posts: 88

    have you tried the reset function?

    1) switch the hold switch on then off
    2) hold menu and enter button together for 6 seconds.
     
  3. hikerguy15

    hikerguy15 TS Rookie Topic Starter

    no the reset button didnt work, but maybe this will help it also goes to a folder with a exclamation mark. thanks
     
  4. paranoid guy

    paranoid guy TS Rookie Posts: 420

    What happens when you connect it to a computer? And how does it go to a folder with an exclamation mark? When you reset it? Or is it now going from the Apple logo screen to this folder by itself?
     
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