HiJackThis Log computer deleting files

[KyleG498]

My computer is deleting a bunch of files and I think it deleted my printer too. Before I format it I want to see if I can get rid of what ever is causing it.
Can someone help me?

 

[kritius]

Lack of anti virus and firewall might be the main problem, get some now.

One antivirus program and one firewall, take your pick but get them installed!

Antivirus

• AVG Free
• Avast!

firewall

• Zone Alarm
• Comodo

Unistall Viewpoint.

Go to Start > Run and copy/paste or type: taskmgr

• Under the Processes tab find the following tasks or processes:
  ViewpointService.exe
  ViewMgr.exe
• Highlight and click "End Process".
• Exit Task Manager.

Click on Start > Run and type: services.msc

• Press "OK".
• Click the "Extended tab".
• Scroll down the list and find the service called "Viewpoint Manager Service"
• When you find the service, double-click on it.
• In the Properties Window > General Tab that opens, click the "Stop" button.
• From the drop-down menu next to "Startup Type", click on "Disabled".
• Now click "Apply", then "OK" and close any open windows.

Click on Start > Settings > Control Panel > Add/Remove Programs > highlight and remove all references to Viewpoint - i.e. Viewpoint, Viewpoint Manager, Viewpoint Media Player.

Finally, delete the following folders if they still exist:
C:\Program Files\ViewManager\ <-- and delete this folder
C:\Program Files\Viewpoint\ <-- and delete this folder

I need you to follow all the steps HERE and then post back with the three requested logs as attachments

• AVG antispyware
• ComboFix
• Hijackthis (step 15)

Dont forget to make sure that AVG is set to quarantine the results, that HJT is the last step and to let us know the results of the antirootkit scan.

This thread is for the use of KyleG498 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.