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Hkcmd Module has stopped working

By dms96960
Sep 26, 2009
  1. For the last sveral weeks I keep getting this message whenever I reboot. Here is what the description says:

    Problem Event Name: APPCRASH
    Application Name: hkcmd.exe
    Application Version: 7.14.10.1437
    Application Timestamp: 47b0984d
    Fault Module Name: Secur32.dll
    Fault Module Version: 6.0.6001.18272
    Fault Module Timestamp: 4a3667bc
    Exception Code: c0000005
    Exception Offset: 000021b3
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 7fc3
    Additional Information 2: b340b829bfef5ecbce008d352ac8fc73
    Additional Information 3: 3f81
    Additional Information 4: 361018d5bd4b35ffe61de54fac6636c4

    What can I do about this? Is there some kind of driver I can re-install? I am also getting a message, though not as often, "Desktop Manager has stopped working"

    What's up with that?

    With all the unemployment in the world, why have these all stopped working??!!

    Thanks.
     
  2. superty12

    superty12 TS Enthusiast Posts: 413

    Recovery Console

    Boot into Recovery Console and delete 'hkcmd.exe'. It's not important to Windows, or anything.
     
  3. dms96960

    dms96960 TS Addict Topic Starter Posts: 258   +28

    Thanks superty12. How do I boot into recovery console?
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Superty, hasn't school started yet??!

    dms, this isn't something for the recovery console!

    "hkcmd.exe" is Intel's "extreme" grahics hot key interceptor. If you never use the Intel hotkeys, you can go to Control Panel > Intel Extreme Graphics > Hot Keys and turn them off.

    "secur32.dll" is a library which contains Windows Security functions.

    Did you recently update the driver for the Hot Keys? If Yes, it's not being accepted. Go to the website and download the driver instead of using the CD.

    And as noted, if you don't use this feature, uninstall it.
     
  5. dms96960

    dms96960 TS Addict Topic Starter Posts: 258   +28

    Thanks Bobbye. I will just uncheck the enable box and see what happens.
     
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Please let us know. It's the lesser of having to use the recovery console- which would not have been something I would have suggested.
     
  7. dms96960

    dms96960 TS Addict Topic Starter Posts: 258   +28

    I disabled the hotkeys as instructed and re-booted. Same problem. I went to Intel's site and it said that I had a generic Intel GM965 but that I had to contact Lenovo about updating any drivers. I am also still getting the "Desktop Window Manager has stopped working"
     
  8. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    If i'm right, the versions above tells me you're still running Vista SP1? If so, you should back up your stuff and then install SP2 (and and all other updates) to see if it can fix your problems.
     
  9. dms96960

    dms96960 TS Addict Topic Starter Posts: 258   +28

    That is interesting LookinAround, because I had a similar problem several months ago as my computer crashed while trying to download SP2. In my update history it shows this:

    Windows Vista SP2 Cancelled 6/30/09
    Windows Vista SP2 Cancelled 6/30/09
    Windows Vista SP2 Cancelled 6/30/09
    Windows Vista SP2 Cancelled 6/30/09
    Windows Vista SP2 Failed 7/1/09
    Windows Vista SP2 Successful 7/3/09
    Windows Vista SP2 Failed 9/16/09

    It tried to download it again so I hid it since it looks like it was "successful" on July 3. How can I tell if it is actually installed?
     
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Of course it's going to fail the next time- it's already showing as a successful download.

    Go to the Control Panel> Add/Remove Programs> be sure to check 'Show Updates'> look for updates with the following numbers:

    1.System Update Readiness Tool for Windows Vista (KB947821)
    2.Install this update to enable future updates to install successfully on all editions of Windows Vista. (KB955430)
    3.Service Pack2 for Vista (KB948465)

    I did see notice that the Service Packs do not come in auto-downloads and must be downloaded from the MS site.

    For problem with the install: Regarding the update: Look in the Cause section here: http://support.microsoft.com/kb/948343/

    Does that help? Looks like you had to get 2 updates to be ready for the third, which is SP2!
     
  11. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    I'd first check the "System's" point-of-view as to what it thinks it is running...

    To see your Windows version and current SP level running (from Window's perspective) click Control Panel->System and Maintenance-> System
     
  12. dms96960

    dms96960 TS Addict Topic Starter Posts: 258   +28

    Bobbye and LookinAround,

    Thanks for continuing to work with me. Based on your excellent instructions, here is what I found:

    1. I see where KB955430 was installed on 4/30/09.
    2. I do not see where KB947821 or KB948465 were ever installed.
    3. From Window's perspective, it looks as though SP1 is running!

    Please advise what to do next.
    Thanks.
     
  13. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Hi dms96960

    I don't run Vista, myself, so i can't provide specific steps.. but here's what i'd suggest as a general approach
    1. Protect against the worst. Backup all your stuff now if you haven't yet. Use a tool like DriverMax to backup all your drivers to a folder on removable media
    2. Since Windows System display says you're still running SP1, I'd start with Windows Update. Be sure to unhide any prior updates.
    3. Keep re-running Windows update and look through all updates it suggests each time (including optional updates). Make sure they all get installed OK
    4. Keep re-running Windows update till it finally says no more updates
    5. Once Windows update is happy with all the installs (i.e. it doesn't suggest anything else) then move on to installing SP2

    /* edit */
    Here;s some links you might find helpful as well
    Which Updates Should I Install?
    Windows Update
     
  14. superty12

    superty12 TS Enthusiast Posts: 413

    Delete those files!

    Oops. I thought it was a blue screen. Anyways, hunt down and delete these files: hkcmd.exe and dwm.exe. None of these files are important to Windows Vista's operation. But disable Aero if it's enabled.
     
  15. dms96960

    dms96960 TS Addict Topic Starter Posts: 258   +28

    When I run Windows Update it keeps telling me that
    Windows is up to date -- No new important updates are available for your computer!!
     
  16. dms96960

    dms96960 TS Addict Topic Starter Posts: 258   +28

    I tried to change the name of "dwm" but it would not allow me to change it. I didn't want to just delete it. What should I do?
     
  17. superty12

    superty12 TS Enthusiast Posts: 413

    Desktop Window Manager

    Dwm.exe is the Desktop Window Manager. It's just some fancy thing they added to enable transparency and possibly Aero.
     
  18. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    NO!!!!!! Simply deleting things you don't like or understand can be the shortest distance between your computer and Blue screen crashes!!!

    As for dwm. That's the Windows Desktop Manager.

    You can't rename it because it's running and in use! It's a Windows Service. See here to look at your Windows services in Vista, find Windows Desktop Manager service and then disable it. then Reboot.
     
  19. dms96960

    dms96960 TS Addict Topic Starter Posts: 258   +28

    Thanks guys for all your assistance. I re-named hkcmd to oldhkcmd and that got rid of that problem (so far). I then disabled the Windows Desktop Manager and rebooted and no problem (so far).

    But, I am curious -- what disadvantage is there by disabling Windows Desktop Manager?
     
  20. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    No big disadvantage to disable WDM. see here

    but the general (and safe) approach for stopping executables that are automatically started

    1) Determine for sure it;s ok to prevent the executable from starting (i.e. is it a critical Windows program? if so, stopping it could result in you getting blue screen crashes)
    2) Find where it's being started (they're most often found among in Windows Startups or Windows Services)
    3) Then one can disable it via the Windows interface so it won't try starting any longer

    Otherwise (e.g. for hkcmd) simply deleting or renaming something, Windows is still trying to start it and but failing cause file isn't found. Which, for hkcmd case, isn't causing problems but you may find new event log entries because of the startup failure.
     
  21. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You'll find the answer to "what disadvantage is there by disabling Windows Desktop Manager?" here:

    http://www.optimizingpc.com/vista/optimizing_windows_services.html
     
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