Trying to help my brother 150 miles away. His New HP Netbook with Win 7 has extreme problems. Pop-up windows warning of impending danger from viruses and offers to "click here" to fix. He says he only visits backgammon sites to play games. With Comodo (free version) as the firewall, Avira Antivirus (free version) handling AV stuff, and SuperAntiSpyware being used daily, he has been attacked somehow. He is new to computing, I'm an advanced user. I tried remote control thru LogMeIn, but it disconnected as soon as I connected with his netbook. Nothing works for him on that end either. No email, no internet connection, no VOIP, no nothing. Only gets to the desktop and popups. By phone, I tried to talk him through scanning with Avira, but when executing the scan, nothing happened. Scanned using SuperAntiSpyware, but when done, and only 3 items were detected and deleted, the program did not go any further. It's screen was covered by a Comodo labled warning that no executioin can take place. I tried to use CCleaner to uninstall the protective programs, reinstall and clean up, but it would not execute. In the meantime, my brother says that pop up windows are randomly popping up constantly. Right now, I'm going to attempt to restore back to 72 hours ago, however, I'm anticipating the virus to disallow that command. In the meantime, any suggestions for coming at the PC from a CD with a cleanup program of some sort? Or what?