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How to identify your webcam (and then find its driver)

By LookinAround
Mar 11, 2009
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  1. Zach Martin

    Zach Martin TS Rookie

    Hello. I need some help. I recently updated to Windows 8.1 (kill me) from windows 8. Most of my drivers decided to stop working for some reason, like my wifi internet connection and others. I got most of them to work besides the webcam. I have an Asus g750jx gaming laptop.

    My hardware Ids are:
    USB\VID_13D3&PID_5188&REV_0903&MI_00
    USB\VID_13D3&PID_5188&MI_00

    I have no idea where to find the drivers or the manufacturer and so far everything I've tried hasn't worked. Please help.
     
  2. Blaze049

    Blaze049 TS Member Posts: 46

    Just install Driver easy its of small size and downloads drivers efficiently!
     
  3. John C Bell

    John C Bell TS Member Posts: 76   +26

    You camera is a generic USB Camera provided by Asus. When you look up the IDs, it comes back as "ASUSTEK USB CAMERA". The odd thing is that official download page for your laptop does not include the camera driver.

    This leads me to believe the driver has been bundled with another suite of drivers like the Chipset or another set of utilities.

    If I were in your shoes, I'd be going through their driver downloads and installing anythin

    If I had to guess, I'd say it's probably bundled as part of their Chipset untilies or something similar. Go through their office driver downloads and look for items you may not have installed.

    http://www.asus.com/Notebooks_Ultrabooks/ASUS_ROG_G750JX/HelpDesk_Download/
     
    Zach Martin likes this.
  4. Zach Martin

    Zach Martin TS Rookie

    I tried downloading the chipset and all the different utilities for 8.1. Still nothing. Every time I try to update the drivers through Device Manager is says "Windows found the driver software for your device but encountered an error while attempting to install it."
     
  5. KuroDucky

    KuroDucky TS Rookie

    Could you help me find a driver for this two devices ?

    1) USB\VID_046D&PID_0825&REV_0012&MI_02
    USB\VID_046D&PID_0825&MI_02

    2)USB\VID_046D&PID_0825&REV_0012&MI_00
    USB\VID_046D&PID_0825&MI_00
     
  6. KuroDucky

    KuroDucky TS Rookie

    I had already tried downloading the driver from the logitech website itself already but it doesn't read.

    The model for my webcam is Logitech C270 HD Webcam
     
  7. John C Bell

    John C Bell TS Member Posts: 76   +26

    VID_046D = Logitech
    PID_0825 = Webcam C270

    You definitely have the right data, if the driver on Logitech's site isn't work, nor is the manufacturer's (incase of a laptop) I'd suggest putting in a support ticket. You have the right hardware and the right driver, time to contact the manufacturer.
     
  8. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,395   +169

    Let's try to see what kind of device error you're getting on the USB device. It sounds like you're downloading the right driver, so let's see if the error is other than "No driver installed"

    List any Problem devices
    • Make sure devices are connected and powered on
    • Click the Start Orb, type msinfo32 in the search box. Hit Enter
    • Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
     
  9. rudolfdiesel

    rudolfdiesel TS Rookie

    Howdy. I've got a dash camera that can operate as a web cam. I need it to operate as a web cam so I can focus the lens. It's a bit fuzzy as is.

    I'm running windows 7 64 bit and the camera has no distinguishing manufacturer. It's from china. The name of the dash cam can be F70, i1000 or X6 but no one seems to be able to nail down a manufacturer.

    Device manager just sees it as USB Video device and error code 10 (device cannot start). It will see it as a USB storage device and it works fine when I have a MicroSD card installed.

    Hardware ID's:
    USB\VID_1F3A&PID_1000&REV_0100&MI_00
    USB\VID_1F3A&PID_1000&MI_00

    Here's system info for problem devices:

    USB Mass Storage Device USB\VID_0BC2&PID_3000\____________6QG1402C This device cannot start.
    USB Video Device USB\VID_1F3A&PID_1000&MI_00\6&E392501&0&0000 This device cannot start.


    I've googled and yahoo'd but no luck.

    Found a few references to a "Hercules web cam" from the hardware id's, but it didn't work. Cam bundled as an installer and refused to install when it didn't see the hardware it wanted. It just hung halfway through.

    Anyone what to take a shot at it?
     
  10. LookinAround

    LookinAround TechSpot Chancellor Topic Starter Posts: 8,395   +169

    @rudolfdiesel

    I like a challenge... and you sure have one!! There are some bits and pieces of info I'm trying to put together.
    1. Was your dash cam ever connected to and work with a Windows computer? I found some indication this device may work with Linux. Not sure about Windows

    2. Does this cam also record data? It's the first time I've seen a cam which includes a USB Mass Storage interface.

    fyi.. The "MI_00" at the end of the hardware ID indicates a USB device with "multiple interfaces". In the early days, one USB device plugged into one USB port and only acted as a single device. But later, USB spec with enhanced to support multi-interface. (One USB port but it present multiple interface over that port)

    A common multi-interface USB device is a wireless keyboard/mouse transceiver. It's only one physical USB port, but Windows treats it as though it were two separate devices. A hardware id with the MI_00 notation at the end indicates a multi-interface device. Each interface needs its own suitable driver.

    Cams that support audio and video are also multi-interface: one for audio other for video and each with its own driver.

    YOUR device is the first one I've seen that seems to include a USB Mass Storage device interface. Does it record the video????
     
    Last edited: Nov 1, 2014


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