How to identify your webcam (and then find its driver)

By LookinAround
Mar 11, 2009
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  1. Zach Martin

    Zach Martin TS Rookie

    Hello. I need some help. I recently updated to Windows 8.1 (kill me) from windows 8. Most of my drivers decided to stop working for some reason, like my wifi internet connection and others. I got most of them to work besides the webcam. I have an Asus g750jx gaming laptop.

    My hardware Ids are:

    I have no idea where to find the drivers or the manufacturer and so far everything I've tried hasn't worked. Please help.
  2. Blaze049

    Blaze049 TS Member Posts: 46

    Just install Driver easy its of small size and downloads drivers efficiently!
  3. JohnCB

    JohnCB TS Enthusiast Posts: 122   +62

    You camera is a generic USB Camera provided by Asus. When you look up the IDs, it comes back as "ASUSTEK USB CAMERA". The odd thing is that official download page for your laptop does not include the camera driver.

    This leads me to believe the driver has been bundled with another suite of drivers like the Chipset or another set of utilities.

    If I were in your shoes, I'd be going through their driver downloads and installing anythin

    If I had to guess, I'd say it's probably bundled as part of their Chipset untilies or something similar. Go through their office driver downloads and look for items you may not have installed.
    Zach Martin likes this.
  4. Zach Martin

    Zach Martin TS Rookie

    I tried downloading the chipset and all the different utilities for 8.1. Still nothing. Every time I try to update the drivers through Device Manager is says "Windows found the driver software for your device but encountered an error while attempting to install it."
  5. KuroDucky

    KuroDucky TS Rookie

    Could you help me find a driver for this two devices ?

    1) USB\VID_046D&PID_0825&REV_0012&MI_02

  6. KuroDucky

    KuroDucky TS Rookie

    I had already tried downloading the driver from the logitech website itself already but it doesn't read.

    The model for my webcam is Logitech C270 HD Webcam
  7. JohnCB

    JohnCB TS Enthusiast Posts: 122   +62

    VID_046D = Logitech
    PID_0825 = Webcam C270

    You definitely have the right data, if the driver on Logitech's site isn't work, nor is the manufacturer's (incase of a laptop) I'd suggest putting in a support ticket. You have the right hardware and the right driver, time to contact the manufacturer.
  8. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 8,398   +177

    Let's try to see what kind of device error you're getting on the USB device. It sounds like you're downloading the right driver, so let's see if the error is other than "No driver installed"

    List any Problem devices
    • Make sure devices are connected and powered on
    • Click the Start Orb, type msinfo32 in the search box. Hit Enter
    • Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
  9. rudolfdiesel

    rudolfdiesel TS Rookie

    Howdy. I've got a dash camera that can operate as a web cam. I need it to operate as a web cam so I can focus the lens. It's a bit fuzzy as is.

    I'm running windows 7 64 bit and the camera has no distinguishing manufacturer. It's from china. The name of the dash cam can be F70, i1000 or X6 but no one seems to be able to nail down a manufacturer.

    Device manager just sees it as USB Video device and error code 10 (device cannot start). It will see it as a USB storage device and it works fine when I have a MicroSD card installed.

    Hardware ID's:

    Here's system info for problem devices:

    USB Mass Storage Device USB\VID_0BC2&PID_3000\____________6QG1402C This device cannot start.
    USB Video Device USB\VID_1F3A&PID_1000&MI_00\6&E392501&0&0000 This device cannot start.

    I've googled and yahoo'd but no luck.

    Found a few references to a "Hercules web cam" from the hardware id's, but it didn't work. Cam bundled as an installer and refused to install when it didn't see the hardware it wanted. It just hung halfway through.

    Anyone what to take a shot at it?
  10. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 8,398   +177


    I like a challenge... and you sure have one!! There are some bits and pieces of info I'm trying to put together.
    1. Was your dash cam ever connected to and work with a Windows computer? I found some indication this device may work with Linux. Not sure about Windows

    2. Does this cam also record data? It's the first time I've seen a cam which includes a USB Mass Storage interface.

    fyi.. The "MI_00" at the end of the hardware ID indicates a USB device with "multiple interfaces". In the early days, one USB device plugged into one USB port and only acted as a single device. But later, USB spec with enhanced to support multi-interface. (One USB port but it present multiple interface over that port)

    A common multi-interface USB device is a wireless keyboard/mouse transceiver. It's only one physical USB port, but Windows treats it as though it were two separate devices. A hardware id with the MI_00 notation at the end indicates a multi-interface device. Each interface needs its own suitable driver.

    Cams that support audio and video are also multi-interface: one for audio other for video and each with its own driver.

    YOUR device is the first one I've seen that seems to include a USB Mass Storage device interface. Does it record the video????
    Last edited: Nov 1, 2014
  11. natasa737

    natasa737 TS Rookie

    I have an old PC USB cam DC 4120 Chicony and have no drivers for it.I know for the trick of using drivers of Hercules classic cam as they have the same chip OV519, but there are some problems when trying to install it that way.
    First of all I cannot finish installing process at all as it asks for CD or the right path.
    When I try to find in temp files the serial number or a line of numbers and letters in order to manually install it I don`t find there anything as it shows it is empty folder.I cannot even find the right path as when I go to C/users/my name/there is no Appdata at all?
    How to install this cam driver as I know it is possible.Once that trick worked out for me but it wasn`t me who did it, so now I don``t know what to do.Please if someone can help me, I need my camera ready to use quickly.Thanks
  12. Ancestral

    Ancestral TS Rookie

    Hey LooKinAround. I was reading through and found that you helped many finding their drivers, hope you can help me as well
    ID: USB\VID_1871&PID_0101&REV_000<&MI_00
    thanks in advance.

    By the way my OS : Win 8.1 64 bits
    Last edited by a moderator: Jul 16, 2015

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