Hi guys; First post. I have a Toshiba Portege 3500. I did clean install. The modem driver version now is 18.104.22.168 (Location: On ALi Audio accelerator WDM). I tried to install the new driver (v 2.1.63) but couldn't install. I donloaded the file, unzipped it, ran setup file, chose yes to install. The progress indicator ran about 80% and disappeard. I checked the modem driver still the same.