How to support better?

By Spyder_1386
Apr 3, 2009
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  1. Hey

    I do realise that this is a free site and that we all support of our own freewill and goodwill. I was just wondering if there was any way for people like myself to be coached or taught how to deal with the details of specific troubleshooting areas e.g. analysing minidumps, hjt logs, etc. I ask as I would like to help out a lot more (be more diverse) than I am currently capable of doing. Please do advise.


    Spyder_1386 :)
  2. mflynn

    mflynn TS Rookie Posts: 2,655

  3. Spyder_1386

    Spyder_1386 TS Rookie Topic Starter Posts: 498

    Thanks mflynn! .... Your kind words are greatly appreciated. I would really like to improve as much as I can so if there's any way for me to learn more, please do advise :) .... thank you for the link too - I'll definitely have a look.

    Spyder_1386 :)
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    This may help ;)

  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Spyder, a lot of it is just opening the logs, becoming familiar with the entries, then looking at the entries people are told to remove. I did that for an entire year before I even made an attempt to help with malware.

    There is a Malware University online. An application has to be submitted. The rules are very tight and you are supervised before being allowed to help on your own. As for malware, look at the steps HERE

    Become familiar with these first. Some people think they can jut jump in because maybe they worked in IT, but that isn't the case. It's an orderly process, beginning is standardize here because it works. There are many boards with Tutorials (including this one) that has information- you have to do a lot of searching.

    It's best to be conservative with users. One newbie sent another newbie to do a Registry Edit! That wasn't conservative!
  6. Spyder_1386

    Spyder_1386 TS Rookie Topic Starter Posts: 498

    thanks for all the info :) .... will definitely be doing some more reading :)

    Spyder_1386 :)
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You're welcome. The more you know, the better able you are to help the user find and resolve the problems. It is not an overnight process!

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