Route44
Posts: 12,015 +82
Back in May 2007 my wife and I bought our daughter an HP Compaq Presario DV6000 laptop for college. Yes, I am well aware that Compaq is a basic build but for the past three years: a) it has and does everything she needs it to, b) it has been problem free including the Vista Home Premium OS it runs, c) and continues to function well despite the many places she has to take it on travel, etc.
The only glith is that since January she has not been able to access wirelessly but can do so via ethernet cable. Long story short the Wireless LED is constantly amber indicating the issue lies with the mini lan card.I have done the following on my own and with HP :
1. Literally did 10 diffrent approaches as per their "Solve Setup and Internet Connection Issues on a Wireless Network with Vista" but nothing worked. The system could not find the card.
2. I then contacted Tech Support and did the following as per their directions:
a. Reseated the wireless LAN card.
b. Updated the latest wireless drivers.
c. Flashed to the latest BIOS.
* So I wrote back and here is what they had to say:
Thank you for writing back to HP Total Care.
As the issue persists, even after removing and reseating the wireless card, then the issue is with hardware malfunction of the system board or wireless card. As the issue is related to hardware of the notebook it requires onsite diagnosis.
I have checked the database and regret to inform you that your notebook warranty has expired. I knew this already
Usually this repair would cost $398+ service tax. HP has offered a discounted price for cost $259 (both sided shipping + servicing) + Service tax.
Service center will give you a call once they diagnose if a part needs to be replaced and about exact cost for repair. Please let us know the best number and time to give you a call back, so that we can service your notebook at the earliest.
* I could get a new card for $32.00 off of Amazon (yes, it is a genuine part) and see if that works but I am not sending it back to HP. I don't have the $ to do it.
* Any outside shot me testing the system board and if so how?
Thoughts and advice most welcomed. The bottom line at this point: If I can't fix it via new wireless card then she'll have to connect via ethernet cable.
The only glith is that since January she has not been able to access wirelessly but can do so via ethernet cable. Long story short the Wireless LED is constantly amber indicating the issue lies with the mini lan card.I have done the following on my own and with HP :
1. Literally did 10 diffrent approaches as per their "Solve Setup and Internet Connection Issues on a Wireless Network with Vista" but nothing worked. The system could not find the card.
2. I then contacted Tech Support and did the following as per their directions:
a. Reseated the wireless LAN card.
b. Updated the latest wireless drivers.
c. Flashed to the latest BIOS.
* So I wrote back and here is what they had to say:
Thank you for writing back to HP Total Care.
As the issue persists, even after removing and reseating the wireless card, then the issue is with hardware malfunction of the system board or wireless card. As the issue is related to hardware of the notebook it requires onsite diagnosis.
I have checked the database and regret to inform you that your notebook warranty has expired. I knew this already
Usually this repair would cost $398+ service tax. HP has offered a discounted price for cost $259 (both sided shipping + servicing) + Service tax.
Service center will give you a call once they diagnose if a part needs to be replaced and about exact cost for repair. Please let us know the best number and time to give you a call back, so that we can service your notebook at the earliest.
* I could get a new card for $32.00 off of Amazon (yes, it is a genuine part) and see if that works but I am not sending it back to HP. I don't have the $ to do it.
* Any outside shot me testing the system board and if so how?
Thoughts and advice most welcomed. The bottom line at this point: If I can't fix it via new wireless card then she'll have to connect via ethernet cable.