Okay so a while ago my laptop just went bad out of the blue. Ever since then I've been having symptoms. When it died I'm pretty sure that the motherboard was the issue. When I turned it on it just gave me beeps and nothing on the screen. I researched a bit and called HP for an RMA. They sent me a box to ship the laptop back in. Okay fine, but a few days later, and a bit of tinkering (reseated ram, took out HDD and put it back in.) the laptop magically began to work again. But the fingerprint reader was still not working. Then a few days later after that the fingerprint reader began to magically work again on its own too... WTH?
I was like okay whatever so dont fix something thats not broken right? I knew I should of just sent it in so they could do diagnosis, but I was reluctant because I read on the forums that they have horrendously long return times and the advertised 7 day turnaround was often the several month turn around time - with no clue as to where the in world your laptop was.
Alright so now it happened again. My laptop died on me with the beeps; this time it only lasted a few minutes, I reseated the ram and whatnot and waited a while and it worked again. But the fingerprint read is not detected anymore. And I'm afraid this time it isnt magically coming back...
Okay so what do I do? Is there a way to get it to come back? Reinstalling the drivers did nothing. Is there a way to find what is connected to my usb ports? Windows says its there but "not recognized" and tells me to disconnect the USB device and reconnect it. But WTH its built in how am I suppose to do that? Any ideas anyone? I think my motherboard just ****ed up and that may be the reason why its not recognizing the reader... should I just send it in in hopes of getting it back within a few months before my warranty goes up?
PS sorry for the long write... hopefully someone will bother to read it.... x.x
Windows Vista Home
DV6700
T9300 Core 2 Duo 2.5Ghz
4 gb G.Skill Ram
Nvidia 8400GS
I was like okay whatever so dont fix something thats not broken right? I knew I should of just sent it in so they could do diagnosis, but I was reluctant because I read on the forums that they have horrendously long return times and the advertised 7 day turnaround was often the several month turn around time - with no clue as to where the in world your laptop was.
Alright so now it happened again. My laptop died on me with the beeps; this time it only lasted a few minutes, I reseated the ram and whatnot and waited a while and it worked again. But the fingerprint read is not detected anymore. And I'm afraid this time it isnt magically coming back...
Okay so what do I do? Is there a way to get it to come back? Reinstalling the drivers did nothing. Is there a way to find what is connected to my usb ports? Windows says its there but "not recognized" and tells me to disconnect the USB device and reconnect it. But WTH its built in how am I suppose to do that? Any ideas anyone? I think my motherboard just ****ed up and that may be the reason why its not recognizing the reader... should I just send it in in hopes of getting it back within a few months before my warranty goes up?
PS sorry for the long write... hopefully someone will bother to read it.... x.x
Windows Vista Home
DV6700
T9300 Core 2 Duo 2.5Ghz
4 gb G.Skill Ram
Nvidia 8400GS