HP laptop will no longer connect to the internet

By Help Please
Jul 7, 2014
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  1. I have had an HP laptop for 1 year and it has worked on the internet perfectly fine. My wireless router turned off one day while I was using the internet and after it turned back on my laptop would not connect back to the wireless. I have tried connecting my laptop to hotspot from my phone and tried connecting it to the internet modem with a cord but neither would work. Please Help!
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,185   +225

  3. jobeard

    jobeard TS Ambassador Posts: 8,945   +585

    First thing to verify is that the WiFi driver is ok; use an Admin logon OR
    runas /user:administrator devmgmt.msc
    enter the password
    • [+] expand Network Adapters
    • look for your WiFi

    is it marked Red or Yellow?
  4. jobeard

    jobeard TS Ambassador Posts: 8,945   +585

    hmm; wired & Wifi are both failing
  5. Frozwire

    Frozwire TS Member Posts: 19

    You might need to check under Computer Management>Services and Applications and find out if both DHCP Client and DNS Client services are started and running, And are set to be started in Automatic mode.

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