I have a HP LaserJet 2430
Earlier this week, I was using my laptop with a phone and an external hard drive both connected to the laptop through USB connectors. However, when I connected the HP LaserJet using a printer cable with a USB connector, I received a message that said “USB Power Surge Error” or something similar.
Since then, I have not been able to print. (1) I bought a new printer cable and it still does not work. (2) I’ve been able to use the USB port on the laptop by connecting other items and they work fine, so that’s not the problem. (3) I am able to use the Menu button on the Printer to print out the Printer Info (such as configuration page, usage page, etc.). However, I can not get the Printer to work via a Printer Cable. I keep receiving an error that says “This document failed to print.”
Is it possible the port (which accepts the cable) on the printer is damaged?
My family uses this printer on a daily basis. Any assistance with this issue will be greatly appreciated.
Thanks!
Rachel
Earlier this week, I was using my laptop with a phone and an external hard drive both connected to the laptop through USB connectors. However, when I connected the HP LaserJet using a printer cable with a USB connector, I received a message that said “USB Power Surge Error” or something similar.
Since then, I have not been able to print. (1) I bought a new printer cable and it still does not work. (2) I’ve been able to use the USB port on the laptop by connecting other items and they work fine, so that’s not the problem. (3) I am able to use the Menu button on the Printer to print out the Printer Info (such as configuration page, usage page, etc.). However, I can not get the Printer to work via a Printer Cable. I keep receiving an error that says “This document failed to print.”
Is it possible the port (which accepts the cable) on the printer is damaged?
My family uses this printer on a daily basis. Any assistance with this issue will be greatly appreciated.
Thanks!
Rachel