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HP Pavilion HPE H8 1214 freezes and sometimes blue screen

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Why is this doing it my HP Pavilion HPE H8 1214 Freezes and sometimes blue screen

  1. Is the processor heating up to much?

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  2. I have done 6 different virus scans.

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By coachmoma
Dec 13, 2012
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  1. I have talked to HP 5 times and nothing good has come of it. My computer keeps locking up the mouse and keyboard dont respond. I have to push the power button all the time. And sometimes the blue screen come up. I can anything in safe mode.. I have checked for viruses and checked the memory and the hard drive with HP. This has been doing it since I got it almost a year ago. Thinking it would be a better boat anchor than a computer.
    Here is what I have
    AMD FX-6100 3.3GHz, 16GB DDR3, 1.5TB HDD, DVDRW, 1GB AMD Radeon HD 7450, Windows 7 Home Premium 64-bit

    Can someone please help me.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-cleck sending the files to a compressed(zipped)folder. Upload that folder as a file here
     

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