HP Pavillon dv2500 no sound card

Hi
im new here in this site

im asking for some help about the laptop one of my customer
I hope you will respond me..

btw.
the problem is cannot install the audio driver after he downgrade
his laptop from vista to windows Xp sp3
I got the driver in hp support the microsoft UAA bus driver for HD
and conexant universal device
no problem in the installing of UAA bus driver but
when I install the conexant the problem appear
and says error

I try to run dxdiag and find the sounds
but nothing appear any sound devices

I would like to get some idea if the problem
is the hardware sound card or just only the audio driver

thank you

You will need to find Xp drivers , You can do this by going to www softpedia.com or going to the manufactures web site for each device. Or you could go to https://www.slimwareutilities.com/index.php and download there free software drivers program. The card maybe bad but it just maybe the case of the drivers. I have had this happen when switching from vista to XP. Goodluck.

You could try here - http://h20000.www2.hp.com/bizsuppor...Id=135&prodTypeId=321957&prodSeriesId=3369414

@-=jeovel=-

Have you been able to fix your problem? If not yet, another possible cause comes to mind. Please provide the following info so I can check

List any Problem devices

• Make sure devices are connected and powered on
• Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

Generate and attach a DirectX report

• Click Start->Run, enter dxdiag and click OK
  ===> If you’re running 32 bit Windows, dxdiag will launch on its own
  ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
• Notice progress in lower left window corner
• When done, click Save Information button and save as a text file to your Desktop
• Attach it to your next post by clicking the Upload a File button