I'm a new Plusnet customer and I cannot connect to the internet using wifi I just get a page saying the broadband is down. So I tried using an ethernet cable and after manually setting this up I can use the internet. I accidentally disconnected the cable yesterday but the internet didn't fault, it's now working wirelessly. I can connect to the wifi using my mobile and iPad but I cannot connect to the internet. A new router has been sent and the problem still persists, a bt engineer has also visited but cannot find a solution. Can anybody please help me?