I can't hear anything and I've tried everything

By athlete18
Jun 9, 2006
  1. Hi I'm having trouble with a dell precision workstation 360 on board sound card. I went to the device manager and it has an exclamation point next to sound device named "multimedia audio controller", what the heck is that!? There seem to be no drivers for it, so I went to the dell site, they didn't work I just keep getting the message "driver not found, reboot and try this setup again". I can't see what type of mobo it is because there are no labels on it. I have winxp pro on my computer. I don't have the CD it came with because it's a work computer and they lost it or just didn't get it. Please I need lots of help, it would be greatly appreciated, thanks in advance.
  2. DonNagual

    DonNagual TechSpot Ambassador Posts: 2,404

  3. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    What OS are you running?

    If XP, maybe you`ll find the sound drivers via Windows updates.

    Regards Howard :wave: :wave:
  4. athlete18

    athlete18 TS Rookie Topic Starter

    yes I've tried both drivers at the dell site and neither of them worked they both said the same thing when running the setup.exe file, I am currently running windows xp pro and I just went to the dell site to see my system config. but they didn't tell me what type of mobo I have, how do I find this out?
  5. DonNagual

    DonNagual TechSpot Ambassador Posts: 2,404

    Did you try Howard's suggestion? Run "Windows Update" and see if Microsoft has a driver for you there.
  6. athlete18

    athlete18 TS Rookie Topic Starter

    I keep it fairly updated, and there's nothing left to update, now what do I do?
  7. DonNagual

    DonNagual TechSpot Ambassador Posts: 2,404

    It wouldn't be in the "critical updates" section.

    When you start the "Windows Update", don't select the "express" option, instead select "custom" and it will list hardware updates there for you.
  8. athlete18

    athlete18 TS Rookie Topic Starter

    well I updated and still nothing, I even tried to download the programs from howard for my system info. but something went wrong. I need to find out what type of motherboard I have.
  9. athlete18

    athlete18 TS Rookie Topic Starter

    okay I loaded SIW and found the mother board info. this is what I found

    Manufacturer Dell Computer Corp.
    Model 0W2563
    Serial Number ..CN481113CQ01QH.

    Chipset Vendor Intel Corporation
    Chipset Model 82875P,E7210 Memory Controller Hub
    North Bridge Intel 875P
    South Bridge 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
    SMBus Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller @EFE0
  10. athlete18

    athlete18 TS Rookie Topic Starter

    the motherboard info says that the AC'97 audio controller is disabled in the SIW that I loaded, is this because of the driver?
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