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I cant open any folder or run programs in my dvd drive

By xesem69
Apr 28, 2008
  1. what should i do? i attached the error...im planning to format my computer but i hope somebody could save me from the trouble of formating....thanks
     
  2. jonisaksson

    jonisaksson TS Enthusiast Posts: 102

    Eh!? Format the hard disk sounds a bit extreme for a problem with a DVD drive.

    So I assume you have tried with various CDs/DVDs and receive the same error?

    First I would try to see if there are any later device drivers for the DVD, but it may just be that your DVD drive is faulty.
     
  3. kingcomp

    kingcomp TS Rookie

    The error message you attached stated that qnmargoldpq.dll was the offending program. This is a spyware file. I would suggest running Ad-Aware, Webroot or some other legitimate spyware application first. If you are familiar with the use hijackthis, you could also remove it that way. Reformatting your hard drive will remove the spyware, but it is an extreme measure.
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    That was good kingcomp, better than jonisaksson response, and you only have 6 posts !

    Mind you, if you were thinking of formatting, why bother scanning.
    But everything is fixable, remove the spyware from C:\WINDOWS\qnmargoldpq.dll in Safe Mode, then try again.

    If it works in Normal mode again, you are best to run a full spyware and Antivirus scan
     
  5. xesem69

    xesem69 TS Rookie Topic Starter

    Thank You

    You Are The Best Man...for Everyone Who Gave Me Suggestion...thank You Also!!!
     
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