I can't play my recovered .mov files

By grape6002
Aug 9, 2010
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  1. I recovered my deleted files using a number of different softwares, Recuva, PC Inspector, Zero Assumption but none of the .mov files that I recovered can be played.

    The file size shows the full original size but I've tried playing it with VLC, DivX, Media Player Classic etc and none work!

    They are precious memories these videos so if anyone can help i'll be really grateful.

    Cheers - Ar
  2. ruready2

    ruready2 TS Enthusiast Posts: 202

    Can you give us what error message you receive when you attempt to play them?
  3. Joecai

    Joecai TS Rookie

    I'm going through the same thing

    I deleted a load of movie files by mistake. I recovered them with PC recovery 7.5.

    All the recovered files came up as .mov type.

    These wouldn't play but a simple change of file extension from .mov to .mp4 helped Quicktime and VLC to recognise them and play them.

    Good luck, hope this helps

  4. SydneyJBG

    SydneyJBG TS Rookie

    I have a similar problem. I'm sure this is my own user error. I downloaded Recuva, ran it on the SD card from my son's camcorder to recover videos that we deleted somehow at the end of our August vacation. Recuva recoved about 100 files and put them in New Folder on my desktop. I can see the files as filenames with .mov extensions, but they won't play when clicked to play. Windows Media Player says "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."
    I try to open on Firefox and get a Q with a question mark in it, and I try to open on my desktop with Quicktime and get "Error- 2408: Couldn't open the file FILE0021.MOV becuase it is not a file that Quicktime understands. I even copied a few of the files back to the SD card and tried to play them on my son's camcorder, but they just have a big X through them now. Thought I was being so clever in doing this recovery. I tried changing file extension to mp4 but that didn't change any of the errors described above.
  5. LNCPapa

    LNCPapa TS Special Forces Posts: 4,174   +406

    Try opening the files in VLC - sometimes it can open and repair broken video files.
  6. SydneyJBG

    SydneyJBG TS Rookie

    I tried VLC

    Hi I downloaded VLC and tried to open one of the recovered files and I got:
    No suitable decoder module:
    "VLC does not support the audio or video format "undf". Unfortunately there is no way for you to fix this."

    First time I've seen "undf"--must stand for undefined?

    Any other suggestions?

  7. cocoparkers

    cocoparkers TS Rookie

    Try to convert mov file to another video format like avi
  8. SydneyJBG

    SydneyJBG TS Rookie

    Thanks I will try that next and let you know.
  9. mariosarry

    mariosarry TS Rookie

    I have read all this and still can not recover my .mov files. Most of these files were taken from my iPad and as I remember were downloaded to iphoto as movies. I wanted to move them out of iPhoto and I think that is when I lost them or they became corrupted. Yes, they show 0.00 for time and nothing else. Any new ideas let me know as well. I think they are lost forever.
  10. andrewlorisy

    andrewlorisy TS Rookie

    When you can't play the .mov files, it means that the file is not recovered properly. You may have to recover it again with another data recovery software.
    jobeard likes this.
  11. jobeard

    jobeard TS Ambassador Posts: 8,931   +581

    Agree; File content is determined in two ways, the ext name, eg avi, mov, mp4 and the first four bytes of the content. you can see this for yourself by using NOTEPAD to open a **.pdf file

    I see "%PDF-1.1" and the -1.1 is just extra info.

    The first 4 bytes was the original technique used by Unix + Linux and is more secure than the file extension - - obviously.
  12. andrewlorisy

    andrewlorisy TS Rookie

    You may also try some decoder to see whether files are playable.

    If not, you may try to recover again with better data recovery software.
  13. mike1959

    mike1959 TS Evangelist Posts: 1,000   +50

    Last edited: Feb 16, 2015
  14. bazz2004

    bazz2004 TS Evangelist Posts: 1,076   +175
    This software looks promising. You get 1Gb free file recovery after which you have to pay for the program. If it works for the free trial it's likely to be worth buying

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