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I can't use my USB ports

By nubian13
Dec 25, 2009
  1. i cant use my usb ports so i decided to use driver detective to see whats the problem and
    it shows that it doesn't have any drivers how do i fix this i cant do anything without it i just installed
    xp service pack 2
     
  2. almcneil

    almcneil TS Guru Posts: 1,277

    USB device drivers install automatically. What you do is go into Windows Device Manager, uninstall and then re-install USB.

    Start -> right-click My Computer -> Manager -> Device Manager -> uninstall each USB and re-install

    Reply back if this doesn't work.

    -- Andy
     
  3. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    ill try it out ill tell u if it works do i restart pc
     
  4. almcneil

    almcneil TS Guru Posts: 1,277

    Usually, you don't need to restart after re-installing USB drivers but it doesn't hurt.

    If this doesn't work, I'd check for spyware.

    -- Andy
     
  5. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    it didnt work
     
  6. almcneil

    almcneil TS Guru Posts: 1,277

    At this point, the next most likely cause is spyware. It often affects devices such as USB. I recommend you use the following 3 antispyware utilities, all are free and can be downloaded from http://www.download.com

    • Malwarebytes Anti-malware
    • SuperAntispyware
    • Spybot Search & Destroy

    Replay back with results.
     
  7. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    no hat did nothing no malicious items?should i try installing new drivers and if i do were d i get them
     
  8. almcneil

    almcneil TS Guru Posts: 1,277

    Did none of the 3 antipsyware utilities find any spyware?

    -- Andy
     
  9. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    i only used malwarebytes and it didnt find anything
     
  10. almcneil

    almcneil TS Guru Posts: 1,277

    You need to run all three.

    -- Andy
     
  11. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    ill get back to you after running the next two ill tell you tomorrow might take a while
     
  12. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    i ve ran all 3 and i got 3 registry and the reet are cookies. microsoft windows active desktop
    fire wall bypass
    securityanti virus overide
    thats it for registry
    this was on spy bot
    the other 2 did not detect nothing all of them were on full scan
     
  13. almcneil

    almcneil TS Guru Posts: 1,277

    I presume then that you still have the problem with the USBs not working? I'll presume so.

    I don't know what to suggest now. You've re-installed device drivers and checked for spyware. I can't think of anything else.

    Someone have a suggestion for nubian13?

    P.S. Actually, go to the web site for the manufacturer and download the latest USB drivers. That's the only other suggestion I can think of.

    -- Andy
     
  14. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    where do i see the manufacturer device manager?
     
  15. almcneil

    almcneil TS Guru Posts: 1,277

    If it's a branded OEM (Dell, HP, Gateway, ... ) go to their support web site. If it's a custom or unbranded OEM, then you need to check the motherborad and go to that manufacturers support web site.

    -- Andy
     
  16. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    what drivers do i install
     
  17. almcneil

    almcneil TS Guru Posts: 1,277

    Good question. Look for the ones called "usb" or "chipsets". If you can't find them, post the link for the support site for me and I'll find them for you.

    -- Andy
     
  18. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    i found the chisets installed 1 didnt work i could try the oher
     
  19. nubian13

    nubian13 TS Enthusiast Topic Starter Posts: 89

    yeah this didn't work anybody got any ideas, almcneil gave some great recommendations but nothing worked could this mean it doesn't work
     
  20. grantgorgen

    grantgorgen TS Rookie

    I had a motherboard whose USB ports stopped functioning after a +12VDC wire shorted over the motherboard's ATX power connector... everything else still worked after that, just onboard USB stopped. If this is for a desktop you could try to get a USB controller card, they can cost anywhere from $6 to $30 depending on where you buy (newegg, bestbuy, etc)
     
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