I can't use my USB ports

[nubian13]

i cant use my usb ports so i decided to use driver detective to see whats the problem and
it shows that it doesn't have any drivers how do i fix this i cant do anything without it i just installed
xp service pack 2

 

[almcneil]

USB device drivers install automatically. What you do is go into Windows Device Manager, uninstall and then re-install USB.

Start -> right-click My Computer -> Manager -> Device Manager -> uninstall each USB and re-install

Reply back if this doesn't work.

-- Andy

 

[nubian13]

ill try it out ill tell u if it works do i restart pc

 

[almcneil]

Usually, you don't need to restart after re-installing USB drivers but it doesn't hurt.

If this doesn't work, I'd check for spyware.

-- Andy

 

[nubian13]

it didnt work

 

[almcneil]

At this point, the next most likely cause is spyware. It often affects devices such as USB. I recommend you use the following 3 antispyware utilities, all are free and can be downloaded from http://www.download.com

• Malwarebytes Anti-malware
• SuperAntispyware
• Spybot Search & Destroy

Replay back with results.

 

[nubian13]

no hat did nothing no malicious items?should i try installing new drivers and if i do were d i get them

 

[almcneil]

no hat did nothing no malicious items?should i try installing new drivers and if i do were d i get them

Did none of the 3 antipsyware utilities find any spyware?

-- Andy

 

[nubian13]

i only used malwarebytes and it didnt find anything

 

[almcneil]

You need to run all three.

-- Andy

 

[nubian13]

ill get back to you after running the next two ill tell you tomorrow might take a while

 

[nubian13]

i ve ran all 3 and i got 3 registry and the reet are cookies. microsoft windows active desktop
fire wall bypass
securityanti virus overide
thats it for registry
this was on spy bot
the other 2 did not detect nothing all of them were on full scan

 

[almcneil]

I presume then that you still have the problem with the USBs not working? I'll presume so.

I don't know what to suggest now. You've re-installed device drivers and checked for spyware. I can't think of anything else.

Someone have a suggestion for nubian13?

P.S. Actually, go to the web site for the manufacturer and download the latest USB drivers. That's the only other suggestion I can think of.

-- Andy

 

[nubian13]

where do i see the manufacturer device manager?

 

[almcneil]

If it's a branded OEM (Dell, HP, Gateway, ... ) go to their support web site. If it's a custom or unbranded OEM, then you need to check the motherborad and go to that manufacturers support web site.

-- Andy

 

[nubian13]

what drivers do i install

 

[almcneil]

what drivers do i install

Good question. Look for the ones called "usb" or "chipsets". If you can't find them, post the link for the support site for me and I'll find them for you.

-- Andy

 

[nubian13]

i found the chisets installed 1 didnt work i could try the oher

 

[nubian13]

yeah this didn't work anybody got any ideas, almcneil gave some great recommendations but nothing worked could this mean it doesn't work

 

[grantgorgen]

I had a motherboard whose USB ports stopped functioning after a +12VDC wire shorted over the motherboard's ATX power connector... everything else still worked after that, just onboard USB stopped. If this is for a desktop you could try to get a USB controller card, they can cost anywhere from $6 to $30 depending on where you buy (newegg, bestbuy, etc)