Hi I am new to all this but today I was on the net and AVG 8 discovered that I had w32/heur. It then found that I had w32.virut. I have used the virut removal tool from AVG but it then said that I still had both infections. I read that I should remove AVG and install AVIRA. So did uninstall and tried to complete the AVIRA install but to no avail. Decided to give your 8 step removal a go as I can't seem to get access to any known antivirus company sites. Even to the point that when i was downloading some of the tools in the 8 step removal I had to download from File.Hippo as couldn't get them through the links you provided. Attached is the logs and I now have no antivirus or firewall. Please help me asap.