TechSpot

I got some virus and I dunno how to fix it

By cwells1234
May 21, 2008
  1. Some thing isnt letting me install new products. like i can do add or remove programs from the control panel. i tried to install new antivirus stuff but it wont work nothing comes up when i double click it to run. it acts like its going to do something but then it never does. in the control panel window there are these 3 like file's but they have no name and i can't delete them or move them out of the window. im assuming that these are the problem files. ( i cant rename them or anything).

    Im afraid im gona have to like re-image it or something :( please help me :(

    I have that Mcafee scan on-demand thing. and it wont let me run that either. everytime i click on scan it locks up and says program is not responding.

    my AIM Screen name is Cwells51788 or you can email me at cwells@ycp.com

    Also when i start up my computer it comes up with a bunch of stuff and it says it has a bad image. and like when i start up Aim it says it has a bad image or something. but the program will still run and work for me.
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Start -->Run-->MSCONFIG
    And temporarily turn off any unwanted startups (except for your AntiVirus program)
    Restart, update your Antivirus, and do a full scan

    Actually before running the scan, remove all your temporary Internet files (why scan them)
    You can also click Start->Run-> %temp%
    and remove everything in that folder too.

    CCleaner can do this for you too, but just in case you can't get it to run.
     
  3. cwells1234

    cwells1234 TS Rookie Topic Starter

    it didn't work :( my virus scan didn't pick anything up :( Mcafee is gay :(

    I cant run any install things. my friend told me to get this AVG thing and i tried to but it wouldn't let me install it. I even tried to do that RUN thing and found it and tried to start it like that and it wouldn't let me.
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  5. cwells1234

    cwells1234 TS Rookie Topic Starter

    I have XP

    is this going to erase all the stuff i have on my computer?

    i do appreciate your help ^_^
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Sorry I forgot to say that.

    No
     
  7. cwells1234

    cwells1234 TS Rookie Topic Starter

    its ok

    but thats good I'll try that this afternoon and ill reply with my results then
    thanks again
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well actually...

    It does remove all your MS Security updates you've downloaded (over the years no doubt!)
    But XP Service Pack 3 is now available anyway, so it's easy to update it now (all in one) from Windows Update
     
  9. cwells1234

    cwells1234 TS Rookie Topic Starter

    i have no idea what i did >_>

    but now when it boots up it asks me if i wana do windows xp home addition or the professional one O_o???

    how do i undo or delete what ever i did and then ill just take it to a place to have it check out or have my dad look at it. cuz i dont wana mess around with it any more lol.

    this is exactly what the lil pop up box says that is the problem i think...
    i opened up AIM

    title bar--- aim6.exe -- Bad Image

    body---- (there is a red dot with that white X) "The application or DLL C:\\WINDOWS\system32\xpsp2res.dll is not a valid Windows image. Please check this against your installation diskette.

    and then another one came up and it was the same cept in the title it said aimsoftware.exe

    i just wana b able to use my control panel >_< and delete programs that are taken up space >_< :( my computer is broken !!!
    i have no idea what to do.... i was hoping this would b a quick fixable thing so i wouldnt have to take it to my dad cuz he'll prolly get pissed cuz its all messed up lol
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Did you follow the Repair steps clearly?
    Or have you tried to install another OS?

    Also when you repaired Windows, this should have been done with your original disc
     
  11. cwells1234

    cwells1234 TS Rookie Topic Starter

    i think i may have used the wrong disc i used the home edition one and i guess i have the proffesional one...... Opps.... is there any way to undo it?or to stop it from making me choose?

    i seemed to have put windows on my backup drive XD or is it sapposed to b there ??? >_> can i delete it out of there? out of the back up drive thing
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    How to edit the Boot.ini file in Windows XP

    Please follow all steps in that link

    This is the one you want:

    About the backup (XD?)
    Do you mean you installed to there, or you have the Windows setup files there?
    Anyway the boot.ini file edit should help
     
  13. cwells1234

    cwells1234 TS Rookie Topic Starter

    the window files are set up there like thats where i guess i installed it to. can i just delete em or do i have to like uninstall them?

    the XD thing is a face i use its kinda like lol the x is the eyes like squinting and the D is a smile xD its kinda like lol but it doesn't make it look so repetitive sorry i should keep that stuff out

    but yea once i do this booter thing and i find the real disk and repair it i think it will b good

    im going to bed now ill try and do the boot thing 2morrow and then ill b away fro the weekend and ill try to do that repair thing for the OS. the right one this time lol.

    (just thought i'd let u know so u wouldnt have to check back here till sunday then)
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I see, no I like that.
    Those symbols and abreviations can be used here :)

    Hear from you then
     
  15. cwells1234

    cwells1234 TS Rookie Topic Starter

    sorry we had a change of plans and we came back monday lol im going to try that boot thing 2night
     
  16. cwells1234

    cwells1234 TS Rookie Topic Starter

    ok so my boot file thing looks like this

    1 [boot loader]
    2 timeout=30
    3 default=multi(0)disk(0)rdisk(0)partition(3)\WINDOWS
    4 [operating systems]
    5 multi(0)disk(0)rdisk(0)partition(3)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect
    6 multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

    can i just delete the stuff in red????

    and also the partition thing is different then that sample one at spots in line 3 and in line 6 i dunno if me changing them would do anything??? so i wanted to check with you b4 i did anything i highlighted them blue ^_^
     
  17. cwells1234

    cwells1234 TS Rookie Topic Starter

    Also when i do that msconfig thing it wont let me edit stuff cuz it says im not the administrator or something but i ahve it set that i have the administrator account cuz its the only account.... there are no others on the computer....like to log into....???? i dunno what it means with all that could u like explain that?
     
  18. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Yes

    Change line 3 to: default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS

    Note: if Windows does not start after doing this (there's always a possibility:( )
    Boot from any Xp CD
    Go to the first R Prompt
    press-> 1
    Then press-> enter
    Enter the following on a command line: bootcfg /rebuild
    You will need to write in the correct command, which is: Microsoft Windows XP Professional
    Restart
     
  19. cwells1234

    cwells1234 TS Rookie Topic Starter

    how high is this possibility? lol and i can use the home edition xp thing?? do i just go back in and change the file then? for the boot or w/e how do i get it to start up the XP professional version. cuz the home edition one was all weird looking when i had accidentally installed it lol i was scared and was like just restarted it and all.
     
  20. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    80/20 It's highly likely it'll work !

    You need a Home key (COA Key) to dual boot

    Yes
    Also you may need to attrib it not read only

    attrib boot.ini -h

    That's what we're doing

    Yes we're removing that
     
  21. cwells1234

    cwells1234 TS Rookie Topic Starter

    whats the home key?? that COA thing?? and i dunno what that atribb boot.ini -h thing means lol im really just hoping this boot thing works when i delete the crap out and i dont have to do anything else XD cuz if it doesn't my dad is gona flip **** lol is my situation bad or is this like something small ?? lol
     
  22. cwells1234

    cwells1234 TS Rookie Topic Starter

    what is that home key?? i dunno what that is that COA or the dual boot lol and i dunno how to begin about the attrib boot.ini -h

    Im really counting on this boot thing going off with out a hitch lol ooh snap it went to the 2nd page hahah i was like i posted but its not here ill post again XD whoops
     
  23. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I'm back !

    Yes the COA key (sticker) attached to the side of your computer (I think you have Xp Professional)

    The boot.ini file is normally read only
    So if you edit it, it may say, cannot edit read only file
    The Attrib command can remove the read only attribute. From running the attrib boot.ini file on the black (Dos like) screen
     
  24. cwells1234

    cwells1234 TS Rookie Topic Starter

    how do i bring that thing up?

    its 5 a.m. lol and im tired im bout to hit the hay lol
    i dont really know what im doing im not sure if i should do this or not >_< :-\ im afraid for my life XD
     
  25. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Boot from your Xp CD
    Select the first R prompt (once the boot disc loads all the drivers)
    To log on to the Administrator account: Press the number 1 key, then press Enter.
    Wait for the prompt c:\windows to arrive

    type:

    attrib c:\boot.ini -h

    then type:

    Edit c:\boot.ini

    And put the following in it only:

    File->Save

    then type:

    Exit

    Hopefully that works
     
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