I have a virus an cannot complete all 8 steps

By mrwindowz
Jul 29, 2009
  1. I searched google becasue I recently got "Trojan horse Generic 13.BQW" on my laptop. AVG 8.5 found this virus and it semms to be attacking an AVG file and a Symantec file.

    I have completed steps 1-3 and have disabled my resident shield for AVG.

    I tried steps 4-7 but cannot becasue when I try to launch the installation .exe files from my desktop an error occurs that says that the program has stopped working. I don't know if this is because of the trojan or not.

    I plan on cleaning up my laptop with any help I can receive from this forum and then doing a clean install. I am not formatting and installing yet because I want to make sure all my files are clean before I transfer them to my external.

    Thanks for the help!
  2. captaincranky

    captaincranky TechSpot Addict Posts: 11,467   +1,760

    Does this mean that you are running 2 anti-virus applications at the same time?
  3. mrwindowz

    mrwindowz TS Rookie Topic Starter

    No I have AVG currently running. I uninstalled Norton Antivirus after the subscription ended but there are trace files that were not deleted after the uninstall.
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