I need help installing my printer

By alcanoya
Oct 28, 2009
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  1. I have a Dell Studio 540 desktop running Window's Vista Home Premium and I'm trying to install a Canon Pixma MP190 printer/scanner. Right now, it only shows up as a Canon Pixma MP190 series scanner. When I make another attempt at adding the device, it shows up as a Xerox WorkCentre Pro Scanner. I've tried disconnecting then reconnecting the printer, uninstalling then reinstalling and every possible shut-down and restart sequence I could think of. When I went to the Canon website, the only option i had for a driver was the Driver Robot, which is their auto scan driver installer, and it didn't pick up the printer then, either. Even the driver from this site was a no-go as it was meant for a 32-bit system, which mine isn't, apparently. There is also no communication between the computer and printer. I've tried everything I can think of to get some interaction, but nothing has come of it. What should I do? I bought the printer about 18 months ago and the computer about 9 months ago. They both are fairly new. Does anyone have any suggestions?
    Sincerely,
    Al
  2. mailpup

    mailpup TS Special Forces Posts: 8,410   +213

  3. alcanoya

    alcanoya Newcomer, in training Topic Starter

    I appreciate the time you took to reply, but please actually read the post thoroughly, first. I clearly stated that I had already tried that one. "Even the driver from this site was a no-go as it was meant for a 32-bit system, which mine isn't, apparently." I'm open for any other suggestions, though.
  4. mailpup

    mailpup TS Special Forces Posts: 8,410   +213

  5. alcanoya

    alcanoya Newcomer, in training Topic Starter

    Mistakes happen. I overlooked the words "his wife" once. That turned out to be a very awkward Christmas party. None the less, do you have any advice on this matter? I've even updated the chipset and parallel port drivers thinking it had something to do with that. I bought new cables thinking that was the issue, also. Bottom line is, this computer does not like my printer. I don't know if they just aren't compatible, or maybe Window's Vista is the issue. I'm completely at a loss, here.
  6. mailpup

    mailpup TS Special Forces Posts: 8,410   +213

    Check my edited message above.
  7. alcanoya

    alcanoya Newcomer, in training Topic Starter

    That one worked. Thank you very much.
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Pixma mp190

    Directly from the above quoted link:

    64Bit:

    # Windows 7
    # Windows Vista
    >> http://gdlp01.c-wss.com/gds/0/0100001170/02/mp190swin64101ej.exe



    32Bit:

    # Windows 7
    # Windows Vista
    # Windows XP
    # Windows 2000
    >> http://gdlp01.c-wss.com/gds/5/0100001155/02/mp190swin101ej.exe
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