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I need help with that (Win7 2012 antivirus) program

By jvshak
Jul 8, 2011
  1. i shut down my microsoft windows security essentials program in my task manager by mistake.then someone infected my computer with that program that says its win7 antivirus 2012 and i couldnt get it off and it slowed it down bad. then i downloaded that hijack free 3.1 program . and it seems to have controlled it but i need to rid my system of that stupid win7 antivirus program and all that goes with it . what can i do
     
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Welcome to TechSpot! I'll be glad to help with he malware.

    Please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    ==================================================
    Please remove Hijack Free 3.1- it is not the proper HijackThis and Emisoft is not reliable. I will have you run the correct version, with a link, as we get further along.
    =================================================
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.
    If I have not replied for 2 days, you can send me a PM reminder. Include the URL of your thread. Please do not send me a PM to tell me your logs are up.
    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
    =====================================
     
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