I think my GPU is broken? Freezing, crashing, etc

By fobsternd
Feb 13, 2011
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  1. GPU: ATI Radeon HD 5770.
    CPU: AMD Phenom II x4 3.0ghz
    Ram: 4gb DDR3

    It all began when I was playing WoW today. At first the game would freeze for roughly 10-15secs, then the screen would black out twice. I mention twice because it seems that there is two shades of black. The initial blackout is not completely black, but has a slight contrast tint to it.

    This issue occurred in intervals of about 30 secs apart. At one point, the graphics err...went 8-bit? It reminded me of what would happen when a game cartridge for the older consoles like snes went nuts. I took a screenshot of it:

    http://img9.imageshack.us/i/gpuproblem.jpg/

    After this, i decided to completely exit wow and began loading this screenshot up but my computer froze. It also froze completely at one point during the game and did not blackout. But that was only once.

    I also got some brief message from my taskbar about "AMD recovery successful" or something along those lines. I began to suspect it was the processor, I'm leaning towards the GPU. I'll run some more diagnostic tests with MW2 at the moment and see if this problem would persist.

    Could this issue be the same as the ones from Newegg's reviews for this gpU? I Remember reading the reviews as I was about to purchase this card and there were a few posts about their gpu not working properly with wow.

    EDIT: After running 30mins of mw2, there were no problems. However, when I would stream a video, the similar issue arises. After the blackout, this is the message:

    "Display Driver AMD driver stopped responding and has successfully recovered"
  2. klepto12

    klepto12 TechSpot Paladin Posts: 1,364   +9

    imo i would try this first try using a program like driversweeper and remove all AMD display drivers then just download the newest drivers for your card and install. Also note that lowering the clock speeds of the card in ati overdrive may help to as well as increasing the fan speed of the video card.
  3. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    I have uninstalled all current drivers for my card and re-installed the latest driver from the amd/ati website last night. After rebooting, I was able to run WoW with no blackout issues.

    This morning (actually right now), the freezing and blacking out issue came back as I tried to open firefox, and here i am again.

    My gpu fan speed is on factory setting so I don't think it has anything to do with heating issues?
  4. klepto12

    klepto12 TechSpot Paladin Posts: 1,364   +9

    factory settings can tend to make gpus overheat try upping the fan speed.
  5. tweakboy

    tweakboy TechSpot Maniac Posts: 518

    Time to RMA that
  6. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    Not yet...or you strongly suggest?

    Let me try lowering fan speed like Klepto suggested first, but how do I configure this?
  7. klepto12

    klepto12 TechSpot Paladin Posts: 1,364   +9

    you turn on amd overdrive in Catalyst control center and raise the FAN speed to around 65 % or so and see if that helps by default they are set around 20% fan speed.
  8. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    Sorry it took me 2 days to respond to you Klept. But I have just raised fan speed to 65%. I've been having 1 or 2 blackouts per day for the last few days so...I'll see if this works.
  9. klepto12

    klepto12 TechSpot Paladin Posts: 1,364   +9

    i hope it helps man i would hate if that were happening to me i just ordered a gtx 470 i hope its a good one :)
  10. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    The blackscreens subsided completely. However, I have been noticing my wow gameplay choppier than usual...Like I would sorta skip around when I panel around with my mouse. I'm thinking my video card is broken somehow cuz my overall FPS is around 30-40 and that's low...
  11. klepto12

    klepto12 TechSpot Paladin Posts: 1,364   +9

    have you tried overclocking your cpu at all? the 5770 is not really a top end card i play with a 4850 and wow plays pretty good but can get choppy in org and the like wow is very cpu dependent relying on pure clock speed over multiple cores.
     
  12. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    I dont think my cpu is overclocked.

    The blackouts are occurring in MW2 now, bout every 5 minutes though. Doesn't completely crash the game either, but it does freeze up for 10-15 secs.
  13. ermandfa

    ermandfa Newcomer, in training

    you may want to try and downclock your gpu a small amount
  14. Schmutz

    Schmutz Newcomer, in training Posts: 241

    have you checked the temperatures? I've had countless problems regarding high temperatures when a processor/GPU is running at high temperatures it will slow itself down to prevent damage
  15. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    how do i downclock my gpu? and by how much? I dont even know its current speed, i just know it's using factory settings
  16. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    How do I go about checking the temperatures?
  17. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    I sent my video card out to gigabyte and this is what they told me:

    "Our engineers tested the video card with no trouble found. The card was
    stress tested under 3D Vantage, FurMark, and PassMark burn in tests with no
    problems."

    sooo...
  18. evilfox

    evilfox Newcomer, in training Posts: 43

    i had same issue when i had gigabyte hd5770 running vista x64, when blackout unad driver has unexpeted stoped working shown in tray, after i once had to reinstall vista it completely was gone, dont knw why it was, in win7 never had that issue
  19. Lokalaskurar

    Lokalaskurar TechSpot Enthusiast Posts: 616

    Funny that everybody seems to be referring to the GPU temperatures. My very first thoughts when I saw your screenshot is that your Northbridge is getting sloppy, not properly handling the RAM/VRAM (whatever) causing "renditions to clash"*.

    *Pardon the poor translation.

    If the GPU somehow goes belly-up, it usually reports this to the PC, more specifically the BIOS. As you didn't mention any POST's, I assumed that the card was working, but your motherboard is not properly handling the signals. As Gigabyte mentioned, your GPU seems to be working like a charm.

    so....

    - What motherboard are you using?
    - How old is it approximately?


    I suspect that your NB has either broken or been corrupted.

    Edit:
    Forgot to mention, this might also be an OS issue. Hopefully not though.
  20. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    I'm using an asus m4a87td mobo
    got it the same time i got my gpu
  21. Lokalaskurar

    Lokalaskurar TechSpot Enthusiast Posts: 616

    Maybe I should have clarified; is it more than a year old or so?

    Further:
    Just wanted to mention: the CPU is among the very toughest components inside a PC = would probably not go ka-putte any time soon. (besides, that would cause complete system failure in 99% of the time)

    Well, we can rule out the graphics card. As this is a rather expensive mobo, I'm suggesting that you should check your memory first.

    I hate to suggest this, but are you familiar with MemTest?

    I think that you should check your memory stick(s) for errors. Look up the user 'Mark56' -- he often suggests a very good guide on how to check your memory.

    Note: checking your RAM is very time consuming, we're talking 20+ hours. But it might rule out the RAM at least, and the only culprit left would be the mobo, then.
  22. license27kill

    license27kill TechSpot Member Posts: 76

    woot

    actually im looking for a nice external HDD then suddenly this post caught my attention..

    well first thing.. don't cling to the card, how will you know if the card causing the issue when your not using your internal vga(video adapter)

    if it works with the internal stuff then its about time for the infamous "RMA"

    have it exchange if you want! haha..

    bestbuy has it.! ^^
  23. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    It is not a year old, I've had it since October...so about 10 months. I'll give the MemTest a shot.

    My friend theorized that it could be a problem with the GPU's memory.
  24. Lokalaskurar

    Lokalaskurar TechSpot Enthusiast Posts: 616

    Ah, then your friend gave an interesting theory. It could very well be the GPU memory as well.

    To test this, swap the current graphics card for another one (if possible) and try to replicate the error. If non-existent, then your friend gave a very interesting idea.
  25. fobsternd

    fobsternd Newcomer, in training Topic Starter Posts: 16

    Yea I'll try swapping my GPU with his. He has the GTX 460

    I went to the Catalyst Control Center for ATI video cards which lets me do stuff with the gpu and tried a bunch of things..

    1) I disabled AMD OverDrive, but the freezing and blackouts still persist.

    2) I also checked the fan speed and it was at 65% by default.

    3) I also tried Auto-tuning which supposedly determines the recommended over-clocked graphics processor and memory speeds, but this didn't solve the problem either.

    My current settings are as follows:

    Clock Setting: 950 MHz
    Memory Clock Settings: 1245 MHz

    This is getting annoying now because I can't even watch a youtube video sometimes. Video window just turns green after the freezing and "successful recovery"


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