TechSpot

IE Crashes - Many Culprits?

By TheMountaineer
Aug 19, 2006
  1. Hi.
    I recently reformatted my comp, (Xp Pro SP1).

    Now IE is crashing all the time, randomly, on any website. I also tried FireFox which also crashes... although, I am unsure if that is related.

    Sometimes IE just hangs, and sometimes XP tells me it needs to close. I have reinstalled the browser and that hasn't helped. From the event viewer, I can tell you this:

    Faulting application iexplore.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1106, fault address 0x0002ad81.

    Hanging application iexplore.exe, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Hanging application iexplore.exe, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Hanging application iexplore.exe, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Faulting application iexplore.exe, version 6.0.2800.1106, faulting module wininet.dll, version 6.0.2800.1559, fault address 0x000258dc.

    Hanging application iexplore.exe, version 6.0.2800.1106, hang module kernel32.dll, version 5.1.2600.1869, hang address 0x00009c2b.

    Hanging application iexplore.exe, version 6.0.2800.1106, hang module MSHTML.DLL, version 6.0.2800.1561, hang address 0x00190425.

    As you can see, it is not just one error message.

    Any help would be apprciated.

    Thank you
    Dan

    PS: It is not Spyware/Adware/Virus related - done a 1000 checks
     
  2. Peddant

    Peddant TS Rookie Posts: 1,644

    As you have posted this in the Security forum,we had just as well see an HJT log.
    Go HERE follow the instructions,then post an HJT.

    EDIT :Having googled,it seems it is probably not spyware.

    Solutions I have seen,include updating to SP2,running the System File Checker.Will keep searching for others.
     
  3. TheMountaineer

    TheMountaineer TS Rookie Topic Starter Posts: 44

    Thanks. I am running the file checker now. Thanks for your help.

    PS I have already checked my HJT log
     
  4. TheMountaineer

    TheMountaineer TS Rookie Topic Starter Posts: 44

    Hi, well, ran the file check and no luck.

    I have noticed it is also happening with some normal windows, not just IE, however, it is 100% more common in IE.

    Here are two errors I got this morning:

    Hanging application iexplore.exe, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    This one happened 7 seconds later:

    Hanging application explorer.exe, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Any help would be really apprciated. I am using IE 6.

    Thanks
    Dan
     
  5. N3051M

    N3051M TS Rookie Posts: 2,800

    Backup and try doing a windows repair..

    On the off-chance that its hardware related go take a look at your mobo to see if there is anything strange there (popped capacitors among other signs of damage)

    EDIT: Oh yeh, go to start>run>msconfig . Select "diagnostic startup" and reboot. Play around and see if IE/Explorer crashes anymore. If no, then go to the startup tab and enable everything, then reboot. If still ok then enable everything in the Services Tab. When you do run into the crash again, disable the last thing you've enabled and check them item by item untill you find the culprit.

    That will take a while so instead if you got some .dmp files in the c:\windows\mindump folder, post up 4-5 of the most recent ones and i'll attempt to read them..
     
  6. TheMountaineer

    TheMountaineer TS Rookie Topic Starter Posts: 44

    Thanks. Will try those suggestions. I have had a couple of BSoD, so I have two minidumps.

    I have read them already, but can never make much sense of them
    You'll notice one of the DLL's already mentioned above is also mentioned in one of the dumps.

    Dan

    PS. Have just reinstalled DirectX - don't know if that will help.
     

    Attached Files:

  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Both your minidumps crash with an unknown image and a bugcheck of 9C.

    This is a hardware problem of some description.

    0x0000009C: MACHINE_CHECK_EXCEPTION

    This is a hardware issue: an unrecoverable hardware error has occurred. The parameters have different meanings depending on what type of CPU you have but, while diagnostic, rarely lead to a clear solution. Most commonly it results from overheating, from failed hardware (RAM, CPU, hardware bus, power supply, etc.), or from pushing hardware beyond its capabilities (e.g., overclocking a CPU).

    Go HERE and follow the instructions.

    Regards Howard :)
     
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