Inactive IE running recently began running very slow. All logs attached

[pillar]

HI,

My internet explorer has started running really slow in the past 2-3 weeks. The problem is getting worse. It hangs sometimes and cannot seem to handle more than one page open and sometimes takes ages to open a new page.

I have no problems running any other software on my computer and seem to have enough memory. Please can you help ?

I have followed the 8 steps in your tech spot and have attached all the logs.

Thanks !

Pillar

 

[Broni]

Does the same thing happen with any other browser?


Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[pillar]

thanks for your reply !

I have not tried any other browser, I only have IE installed at present.

I will try combofix and follow the instructions provided.
Thanks !

Pillar

 

[Broni]

It's always a good idea to have at least two browsers installed, so in case of problems, you can tell, if this is particular browser issue, or something else.

 

[pillar]

ok - I will install Mozilla Firefox as well and make sure it does not show the same problems.

thanks,
Pillar

 

[Broni]

OK and give me Combofix and HJT logs, please.