Iexplorer in task manager, did all 8 steps

By Kurtman11
Nov 26, 2009
  1. PC freezes, programs freeze, windows wont shut down, etc. All started last Friday. Took PC to a tech shop and uopn return still have same problem especially with IE - 3-4 steps and it freezes. I'v run all instructions on your ste and here are the three logs requested.

    Malwarebytes' Anti-Malware 1.41
    Database version: 3235
    Windows 5.1.2600 Service Pack 3

    11/26/2009 7:29:45 AM
    mbam-log-2009-11-26 (07-29-45).txt

    Scan type: Full Scan (C:\|)
    Objects scanned: 223082
    Time elapsed: 57 minute(s), 51 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    SUPERAntiSpyware Scan Log

    Generated 11/26/2009 at 07:45 AM

    Application Version : 4.31.1000

    Core Rules Database Version : 4313
    Trace Rules Database Version: 2177

    Scan type : Quick Scan
    Total Scan Time : 00:12:53

    Memory items scanned : 250
    Memory threats detected : 0
    Registry items scanned : 503
    Registry threats detected : 0
    File items scanned : 9815
    File threats detected : 19

    Adware.Tracking Cookie
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@microsoftwindows.112.2o7[1].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@azjmp[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@interclick[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@server.iad.liveperson[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@server.iad.liveperson[3].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@crackberry[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@server.iad.liveperson[1].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@bs.serving-sys[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@chitika[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@questionmarket[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@specificclick[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@ad.yieldmanager[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@content.yieldmanager[3].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@microsoftsto.112.2o7[1].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@serving-sys[1].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@ads.sun[1].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@kontera[2].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@msnportal.112.2o7[1].txt
    C:\Documents and Settings\HelpAssistant\Cookies\administrator@forums.crackberry[2].txt

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:47:29 AM, on 11/26/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\Program Files\AVG\AVG8\avgrsx.exe
    C:\Program Files\Creative\ShareDLL\CtNotify.exe
    C:\Program Files\Creative\ShareDLL\MediaDet.Exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) -
    O16 - DPF: {0854D220-A90A-466D-BC02-6683183802B7} (PrintPreview Class) -
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
    O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) -
    O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) -
    O16 - DPF: {6DE617B8-49C0-40F8-8118-D2C3741F1C28} (SetTrustedSitesControl.clsReg) -
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
    O16 - DPF: {A7DB6550-3269-11D4-8C30-0001023CA9DC} (Vault Files Downloader) -
    O16 - DPF: {F5D98C43-DB16-11CF-8ECA-0000C0FD59C7} (ActiveCGM Control) -
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll

    End of file - 4962 bytes

    Please help me, I have 5 reports that are overdue and need to get don so I can get paid. I'm desparate. Thanks, Kurt
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,897   +203

    Hi Kurt,
    that's my first name too. What did the tech shop tell you? This may be a problem with memory or corrupted files on your hard drive and not a virus or malware problem
  3. AnonymousSurfer

    AnonymousSurfer TS Guru Posts: 431   +29

    I agree, according to HijackThis, you don't have any problems and all you have on your computer is adware which I'm guessing you deleted.
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Unfortunately, no one noticed there are no Services listed in the HijackThis log.

    Kurtman, there should be a section on the bottom of the HijackThis log with 023 entries. If all of those Services have been disabled, your system isn't going to run. Suggest you rescan with HJT and paste in new, complete log. If the Services still aren't listed, then I will refer you to a different forum.

    Tmagic andf AnonymousSurfer, neither of you should be replying in the forum.
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