I'm getting the BSoD

By Help123Help
Dec 19, 2009
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  1. Im on Windows Vista.
    I have not changed anything or installed anything on my computer recently
    My computer has run without a problem since I got it.

    I turned it on this morning, and I got the BSoD

    STOP: 0x0000007E (oxFFFFFFC0000005, 0xFFFFFA60009B62700, 0xFFFFFA60019FC648, 0xFFFFFA60019FC020)

    SRTSPL64.SYS - Address FFFFFA6009B62700 base at FFFFFA6009B0F000, DateStamp 48ed2500

    I have tried reading up on it. I cant attempt to start from latest configuration, because when I turn it on, holding F8 just kind of pauses its turning on., I held for an entire minute, and nothing happened. When I let go, it just continued in its normal startup process.

    I can open it in safemode, but system restore wont work, it says it isnt working properly.

    System recovery wont work in safe mode either

    I cant turn on my computer in normal mode, it just gets stuck on the blue screen
  2. wii-ste

    wii-ste Newcomer, in training Posts: 197

    Hi,

    This error seems to be caused by Symantec Endpoint Security. You could try uninstalling this from Safe Mode and then reinstalling or using a different product.

    I am not a big fan of Symantec products myself but if it does the job you need a re-install may help.

    Just for reference there seems to be a lot of problems with Symantec Endpoint 11 and Windows Vista.

    Thanks and good luck!
  3. Help123Help

    Help123Help Newcomer, in training Topic Starter

    Thanks a million. It worked. It took me a minute to look up how to remove symantec, but it wasnt hard.

    Again, I really appreciate it
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